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Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.
CSBB Control Management serves as the front line of risk management and is primarily responsible for ensuring effective front-line risk identification, measurement, monitoring, controls, and mitigation for the CSBB businesses. This team works to ensure internal controls, processes, and procedures are adequate and effective, and executive management understands the risks, exposures, and trends that impact the business. The group also collaborates on projects and initiatives by providing support and awareness of risks and mitigating control solutions.
This role will be working with control peers and business leaders in Consumer Data and Engagement Platforms (CDEP) as well as across organizational boundaries in the Consumer Bank to implement and sustain a Data Governance and Control environment that meets Wells Fargo's Data Strategy, Policy and Procedural requirements for all consumer-oriented data and functions. Ensuring the appropriate data control environment (data sourcing, data movement, permissible data use, analytics/models, data privacy, etc.) is understood, implemented, and evidenced is the primary responsibility of this role across CSBB, Consumer Lending, and Wealth Management businesses. Key risks this role will work with business leaders to identify risks, controls, and metrics include data sourcing, data quality, data use and privacy across the business process activities performed by these businesses. Key engagement will occur with the Consumer Analytics team, Consumer Data Products team, and the Consumer Data Management and Governance function to ensure controls are established, documented, and performing.
Additional responsibility is to identify, assess, manage, and mitigate current and emerging risk exposures associated with their data activities and operations. Monitors, measures, evaluates, and reports on the impact of decisions and controls to management. Consults and provides guidance to business groups on the development, implementation, and monitoring of complex business-specific programs to identify, assess, and mitigate risk. Consults and supports interpretation of policy, guidelines, and governance programs as the front-line liaison to Independent Risk Management leaders for moderate to high risk and complexity enterprise risk programs. Provides a high level of risk management acumen to support the business in designing and implementing risk mitigation strategies, business processes and controls that mitigate risks and address regulatory requirements. Develops and implements risk monitoring and risk reporting processes and controls. Monitors and reports on its risk concentration, current and emerging risk, and risk appetite. Aggregates, evaluates, reports on results and escalates where necessary. Designs and executes control effectiveness assurance program for Front Line-owned controls. Leads implementation of initiatives with moderate to high risk. Collaborates internally with business regarding risk management of business-specific risk programs. May interface with Audit, Legal, external agencies, and regulatory bodies regarding risk management of business-specific risk programs. May lead project/virtual teams and may mentor but does not manage other team members.
Specific responsibilities include:
Works with Data leaders to identify, escalate, and remediate data issues (quality, movement, usage including consumer privacy-related issues)
Prepares, participates, and facilitates in appropriate Data Governance activities
Facilitates data-oriented risk assessments of business processes to ensure the controls are adequate to manage key data risks
Works' cross-functionally with Data Leads to identify issues, propose solutions, and drive strategic objectives. Assists in developing corrective actions to mitigate risks
Proactively self-identifies issues
Continuously engages in discussions with business partners on strategy, industry trends, organizational changes, and new/modified markets, systems, products, and services, to determine impact and identify and remediate risk issues
Leads control development initiatives to help drive to common/holistic Data processes and overall process enhancements
Evaluates the applicability of policies for assigned business units, determines the adequacy and effectiveness of procedures, and designs/develops new procedures for complex policies
Supports regulatory exams, internal audits, or Independent Risk Management reviews as required
Identifies risk exposure based on emerging risks and changes in business processes
Assists with aggregating risk information and communicating the risk profile for Data Management
Understands applicable regulations and partners with the business to develop controls to ensure compliance
5+ years of experience in risk management or 5+ years of financial services industry experience, of which 3+ years must include direct experience in risk management
Knowledge and understanding of data governance program development and implementation in a large organization across multiple business functions
Experience in data analysis and documentation
Consumer regulatory risk management experience
Knowledge and understanding of U.S. privacy laws and regulations
Other Desired Qualifications
Experience and working knowledge around model risk management
Prior data governance and management experience
Knowledge and understanding of financial industry compliance requirements
Prior experience and understanding of financial services industry regulation related to data and analytics
Superior analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Strong relationship management skills
Ethical integrity and demonstrated ability to assess and determine when to raise concerns and escalate
Process design and operations management experience
Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
Ability to work within a matrix environment and build effective business partnerships with all levels of team members
Ability to work across multiple lines of business
Ability to facilitate large cross-functional meetings and negotiating priorities, solutions, outcomes
Knowledge and understanding of technology governance
Knowledge across enterprise risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA AZ-PHX-Northwest Phoenix: 11601 N Black Canyon Hwy - Phoenix, AZ AZ-Chandler: 2700 S Price Rd - Chandler, AZ TX-DAL-North Dallas: 14241 Dallas Parkway - Dallas, TX TX-Irving: 250 E John Carpenter Freeway - Irving, TX NC-Charlotte: 401 S Tryon St - Charlotte, NC MN-Saint Louis Park: 300 Highway 169 S - Saint Louis Park, MN MN-Minneapolis: 550 South 4th St - Minneapolis, MN NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.