Customer Technical Support - Personal Protective Equipment (PPE) at Honeywell in Fort Mill, South Carolina

Posted in Engineering 12 days ago.





Job Description:

Join a team recognized for leadership, innovation and diversity

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fuelling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn't just about developing cool things. That's why our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

Support, manage and direct all of the product marketing activities for our hand protection portfolio in the Americas. You will own the end-to-end product line and will be accountable for product line revenue and profitability. You will work closely with people at all levels of the organization to maximize growth, development and return on investment of the organization's product portfolio. You will integrate inputs to develop distinctive product plans with outstanding financial outcomes.

This role includes working with cross-functional teams throughout the organization and is responsible for commercialization of NPI and existing products, lifecycle management, promotions, demand generation, and forecasting of products within our Hand Protection portfolio.

Additionally, this is a customer facing role that will require meeting directly with a diverse cross section of customer stake holders in the U.S. and Canadian markets focusing on Industrial, Healthcare and Government PPE Distributors and End Customers.

Key Responsibilities

  • Provide in-depth technical assistance for internal and external customers, facilitating the investigation, identification, root cause analysis and resolution of sophisticated technical requirements; Areas will include factors relating to configuration, installation, environmental and application functionality, as well as other potential causes
  • Expedite timely resolutions wherever possible to help maintain and reduce cycle times
  • Work with and raise issues to product development and Quality teams prioritizing requests based on severity and business case
  • Deeper investigation of complex technical issues and resolution of customer requests
  • Providing training, coaching and mentoring of the lower support tiers to improve product knowledge and issue handling skills
  • Participating in New Product Introduction (NPI) programs facilitating robust designs and flawless product launches
  • Build positive relationships with our partner and end customer base and become knowledgeable about their respective needs; Keep the customer updated on the status of work in progress on their problems
  • Support the knowledge-sharing approach and apply the Knowledge Centered Support (KCS) methodology guidelines; Contribute knowledge base content for all new issues encountered by and resolved at Tier 3 and enhance existing content where necessary to ensure good visibility, re-usability of data on known problems
  • Maintain and extend product knowledge by self-study and by attending relevant training sessions
  • Regularly share product and troubleshooting knowledge via coaching and training initiatives
  • Mentor in lower support tiers as part of the company's talent development and retention ethos
  • Ability to travel domestically and/or internationally as and when required
YOU MUST HAVE

  • Bachelor's Degree
  • 2+ years' experience in product development and support, to include:
  • Experience in New Product Introduction
WE VALUE

  • Experience in product design, development, troubleshooting & isolating issues
  • Experience in customer facing roles
  • Strong Awareness of Product development life cycle
  • Great presentation skills and ability to train others in the team
  • Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events

Additional Information

  • JOB ID: HRD138326
  • Category: Engineering
  • Location: 9680 Old Bailes Rd,Fort Mill,South Carolina,29707-7539,United States
  • Exempt
  • Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
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