Customer Service Representative at Land O'Lakes, Inc. in Effingham, Illinois

Job Description:

Join Land O’Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We’re a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another—not Wall Street. We’re proud to rank a Top Workplace. We offer:

• Competitive compensation and rewards


• Best-in-class healthcare for you and your family


• Powerful savings programs


• Training and career progression

Join our team at our Effingham, IL Area Service center as an Customer Service Representative. You will be a valued team member responsible for general office and administrative duties. You will provide support as necessary to the Agronomy Service Center (ASC) Manager, which may include answering phones, resolving customer questions, assisting with cycle counts and inventory reconciliation, and other administrative functions as necessary to meet ASC needs.

Responsibilities:

• Data entry of customer orders




• Handles incoming calls for Area Service Center (ASC)




• Partner with management and sales to resolve customer concerns




• Handles inquiries regarding deliveries, purchase orders, and other customer-facing processes




• Run reports for ASC team and sales team 




• Work with drivers to ensure accuracy of fuel receipt entry




• Scan invoices to our Accounts Payable system




• Tracks, organizes, and files office documentation (including delivery tickets, receiving reports, purchase orders, and other)




• Maintains digital records of delivery/receiving information




• Tracks & orders office supplies




• Assists in cycle counts & monthly inventory reconciliation

Experience/Education:

• High School Diploma/GED required; Associates/Bachelors degree desired




• Up to 1+ years of related experience highly desired




• Intermediate skills in Microsoft Office (Excel, Outlook, Word, Power Point)




• Knowledge of ERP systems desired




• Will require 4 hour rotating Saturday hours (approximately 4-6) during planting season (April-June)

This job profile is not designed to cover a comprehensive listing of activities, duties, or responsibilities required in this role. Activities, duties, and responsibilities may change with or without notice, as required by business and/or seasonal needs.

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.  

Land O'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.