Operational Performance Manager at Cox in West Warwick, Rhode Island
Posted in Management 30+ days ago.
Job Description:
Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, US
Other Locations: Phoenix, AZ; Foothill Ranch, CA; San Diego, CA; Gainesville, FL; Pensacola, FL; Wichita, KS; New Orleans, LA; Baton Rouge, LA; Las Vegas, NV; Tulsa, OK; Oklahoma City, OK; West Warwick, RI; Herndon, VA;
Division: Cox Communications Inc
Job Level: Manager/Senior Manager
Travel: Yes, 25 % of the Time
Schedule: Full-time
Shift: Day Job
Requisition Number: 202104251
Operational Performance Manager
Role Summary
Utilizes specific industry knowledge of supply chain and production operations practices, processes and standards to design/create, implement and utilize value-added reporting/KPI's to support monitoring & improving performance of the overall supply chain operation (Internal & 3rd Party Service Provider). This includes analytical based understanding of key performance trends & patterns and identifying issues, root causes, and opportunities to improve overall operational effectiveness & efficiency. Operates with considerable latitude for independent judgment. Authority on contractual obligations (SLA's and KPI's) of 3rd party service provider. Provides influence and leadership to cross-functional operating teams, 3rd party service provider and internal customers enterprise and nationwide on ideas and solutions that impact business strategy and operating performance.
Primary Responsibilities and Essential Functions
Manages optimal operational efficiency by monitoring performance levels, analyzing operational trends/patterns and identifying opportunities for improvement.
Manages design, calculation criteria, analysis & reporting of key operational data and KPI's. Translates analytical findings into business recommendations.
Manages identification, research, and resolution of operational performance variances.
Recommends operational efficiencies and process improvements and policy development to support change initiatives.
Manages development of comprehensive reporting tools and the data extraction/modeling of complex operational processes and systems (internal & 3rd party service provider).
Provides analytical support to supply chain and boundary partner executive leaders in accomplishing internal and organizational strategic and operational objectives
Provides oversight & review of 3rd party service provider SLA's & KPI's for contractual compliance and calculation completeness.
Interacts directly with 3rd party service provider's leaders and owners
Conducts quality assurance reviews of data for accuracy and completeness and assists and directs troubleshooting for data integrity.
Research best practices within & outside of the organization to establish benchmark performance comparisons.
Conducts meetings and presentations to various functional departments including Senior/Executive Leadership.
Qualifications:
Minimum
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Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
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BS/BA degree in related discipline (Business, Supply Chain, Operations Mgmt).
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5 or more years of experience in performance & operations/vendor management.
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Demonstrated knowledge of inventory management principals, functions, procedures & related systems (Oracle, ICOMS, Warehouse Management Systems - WMS).
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Deep analytical & problem-solving skills.
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Demonstrated history of developing performance measurement systems.
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Advanced working knowledge of Excel, PowerPoint and reporting applications/tools (Oracle BI, Tableau, SQL, etc.)
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Excellent interpersonal, leadership, presentation, project management, and collaborative skills to work effectively with teams throughout organization
Preferred
Master's degree in a related discipline (Business, Supply Chain, Operations Mgmt)
Experience in the telecommunications industry
Experience/certification in project management
3 or more years of experience in a management role
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
About Cox
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.