Job Description:

Bilingual Staffing Coordinator

Bell Gardens, CA 90201, USA * Bell, CA, USA * Commerce, CA, USA * Montebello, CA, USA * Pico Rivera, CA, USA
Req #757

Wednesday, October 6, 2021

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare, Inc. (CCH) is a leader in providing total talent management including strategic workforce solutions, contingent staffing, permanent placement and other consultative services for healthcare clients. Leveraging nearly 35 years of expertise and insight, CCH solves complex labor-related challenges for clients while providing high-quality outcomes and exceptional patient care. As a multi-year Best of Staffing Award winner, CCH is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.

BASIC PURPOSE: The Site Coordinator is responsible for fulfillment of client orders and supporting HCW, while providing the highest caliber of customer service to our Healthcare Workers and to our clients.

ESSENTIAL FUNCTIONS: Open Cases: * Input and maintain all communication with home care workers in Axis Care * Fill all open cases in a timely manner: * Track/log monthly numbers (#of processed and types of cases) and submit to director weekly and monthly Assignment Plans: * Create new Assignment Plan (New, Temp, Change) * Email each AP to the following contacts (current AP's need to be sent every Friday): * Submit AP's to data entry for filing and entry to the EMR Data Entry: * Input information to Axis Care- Notes and offers of work and refusals of work * Input IDT note information- Hospitalizations, (PT and HCW) vacations, SNF placements, and disenrollment's. We receive IDT notes daily from the client(s), and monthly disenrollment's HCW EE Support: * Rehires: Check for current I-9, physical, TB, and CPR * Guide Worker's Comp issues for HCW's. * Create HCW EE schedules * Watch daily/weekly hours for HCW's with multiple PT's * Coordinate schedule with both PT and HCW to assure that PT is getting the proper care at the right time of day according to the PT need * HCW employee counseling- Conducted when necessary Payroll: * Answer questions from internal payroll concerning HCW employee timecard and/or schedules * Assist with payroll duties and/or processing when necessary Customer Service: * Answer/return all calls that come to your extension * Assist HCW with any payroll inquiries Hiring Process: * Contact and inform potential HCW's of the hiring process * Contact PT to define a work schedule for the HCW * Inform all HCW's of internal process and producers * Educate HCW on timecard and schedule reporting Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS: * One (1) year of experience in an administrative support role, preferably in healthcare or staffing business. * Ability to communicate professionally/effectively in both in written and verbal format. * Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint) * Must be bilingual in English & Spanish Must be able to come into our Commerce, CA office * Education: * High School diploma or equivalent required. * Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

CRITICAL COMPETENCIES FOR SUCCESS: * Excellent customer service skills * Work well under pressure, results-oriented * Proven ability to meet deadlines * Attention to detail and strong analytical, organizational, and problem skills * Ability to identify and resolve unexpected issues independently * Excellent time management capabilities * Exceptional interpersonal, written, and verbal communication skills. Ability to listening and clearly expressing ideas in written and verbal format. * Ability to work independently, as well as collaborate successfully within a team environment * Must be able to multiple tasks and prioritize several duties at once * Maintain positive working relationships with both internal staff, external support team and client base

WORK CONDITIONS: * Open work area in an office environment. * Must be able to remain in a stationary position 80% of the work schedule * Must have the ability to work in a fast-paced, rapidly changing environment, while maintaining a calm demeanor and positive attitude during stressful situations. * Employees must possess comfort in learning, training, and engaging with others virtually through Microsoft Teams and Zoom. REMOTE WORKER: (if applicable) * Must be able to successfully dedicate full attention to job duties during work hours * Must have an office like environment to work in with minimal noise and disruption * Must have reliable high-speed internet and the ability to connect equipment directly to a modem or router * Must meet all standards and requirements of the Company's Telecommuting Policy

Benefits

Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability

#Ind_1 #Ind_2 #CB

Other details

• 
  Job Family
  Operations
  
• 
  Job Function
  NMGR
  
• 
  Pay Type
  Hourly
  
• 
  Travel Required
  No
  
• 
  Required Education
  High School
  

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We receive IDT notes daily from the client(s), and monthly disenrollment's \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tHCW EE Support: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Rehires: Check for current I-9, physical, TB, and CPR \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Guide Worker's Comp issues for HCW's. \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Create HCW EE schedules \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Watch daily/weekly hours for HCW's with multiple PT's \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Coordinate schedule with both PT and HCW to assure that PT is getting the proper care at the right time of day according to the PT need \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* HCW employee counseling- Conducted when necessary \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tPayroll: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Answer questions from internal payroll concerning HCW employee timecard and/or schedules \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Assist with payroll duties and/or processing when necessary \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tCustomer Service: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Answer/return all calls that come to your extension \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Assist HCW with any payroll inquiries \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tHiring Process: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Contact and inform potential HCW's of the hiring process \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Contact PT to define a work schedule for the HCW \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Inform all HCW's of internal process and producers \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Educate HCW on timecard and schedule reporting \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tMust have the ability to perform the essential functions of the job with or without reasonable accommodation. \n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tQUALIFICATIONS: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* One (1) year of experience in an administrative support role, preferably in healthcare or staffing business. \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Ability to communicate professionally/effectively in both in written and verbal format. \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Strong Computer/Technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint) \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Must be bilingual in English & SpanishMust be able to come into our Commerce, CA office\n\t\t\t\t\t\n\t\t\t\t\t\t * \n\t\t\t\t\t\n\t\t\t\t\t\tEducation: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* High School diploma or equivalent required. \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. \n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tCRITICAL COMPETENCIES FOR SUCCESS: \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Excellent customer service skills \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Work well under pressure, results-oriented \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Proven ability to meet deadlines \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Attention to detail and strong analytical, organizational, and problem skills \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Ability to identify and resolve unexpected issues independently \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Excellent time management capabilities \n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t* Exceptional interpersonal, written, and verbal communication skills. 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• 
  Bell Gardens, CA 90201, USA


• 
  Bell, CA, USA


• 
  Commerce, CA, USA


• 
  Montebello, CA, USA


• 
  Pico Rivera, CA, USA

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