Network Records Specialist at Crown Castle in Westborough, Massachusetts

Job Description:

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $80 billion.

 

Position Title: Network Records Specialist - 4N

 

Position Summary

The Network Records Specialist is responsible for performing quality control queries, audits and spot checks on the data in Network Records Systems with the end goal in mind of establishing accuracy to meet the Crown Castle standards. The Records Quality team will do this by reconciling records issues reported by users through tickets, emails and phone calls while strategically working with other teams to monitor, verify and correct data. Maintaining proper synchronicity of records between systems is done through reporting as well as establishing compliance dashboards help maintain current standards.

 

Job Responsibilities

•  Provide user support, via phone, email or Helpdesk ticket


•  Create and/or update objects in NRS per Service Delivery workflow or Network Expansion


•  Work with outside departments to reconcile data discrepancies


•  Test automation and integration opportunities within NRS


•  Perform user acceptance testing software releases and code drops within NRS


•  Follow standards and procedures when working in the NRS


•  Execute quality checks on the data to ensure asset integrity and resolve data conflicts to maintain compliance


•  Perform other duties as assigned or required

 

Education/Certifications:

• Associate degree or equivalent years of experience, education and/or training

 

Experience/Minimum Requirements

• One (1)+ years of relevant experience


• Experience working in Netcracker, OSPInSight, Microsoft Dynamics, QGIS


• Understanding of telecommunications infrastructure and technology


• Ability to comprehend various documentation sets as it relates to telecommunications infrastructure and technology


• Computer skills including Microsoft Office (Outlook, PowerPoint, Excel, Word, Visio)

 

Other Skills & Abilities

• Ability to work independently and be self-motivated, as well as part of a team


• Strong written and oral communications skills


• Customer service orientated and strong interpersonal skills


• Ability to multitask or change direction quickly


• Must be extremely detailed oriented with the ability to follow through


• Excellent organizational/administrative skills


• Ability to thrive in a dynamic problem-solving environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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