At Asahi Kasei we believe anyone can buy equipment or build a facility. It is our diverse team members around the globe who will enable us to develop ideas and technologies and capture the exciting opportunities that lie ahead. We look for candidates with a fresh perspective, people with a wide variety of skills who are creative thinkers, enjoy challenges and are driven to excel.
We are currently seeking applications to fill the following job opening at Asahi Kasei Plastics North America where our products are used in a wide array of molding applications including automotive, consumer, electronics, furniture, and industrial parts and they provide excellent solutions for pressure vessels.
Company:
Asahi Kasei Plastics North America, Inc.
Job Description:
Job Overview
The primary responsibility of this position is installing, modifying and making repairs to hardware and software systems and providing technical assistance and training to ensure proper computer operation so that end users can accomplish business tasks. This is a level 1 & 2 support role that requires strong customer service skills as you will work with users at all levels of the organization.
This will include receiving, prioritizing, documenting, and actively resolving incidents and requests reported by users, internal IT colleagues or by system alerts, as well as local project work.
This position is also responsible for remote support of other Asahi Kasei users.
Job Tasks
ServiceDesk
Prioritize incoming incidents, requests, problems and tasks to give realistic and reliable dates to requestor
Analyze, monitor and resolve those incidents, requests, problems and tasks
Escalate when required to appropriate global group or external vendor/customer
Track all steps through to final resolution in the according system (ticket system, SharePoint…) for traceability
Follow up and confirm provided resolution with requestor
Follow all policies and procedures as defined in our standard operating procedures
Create and edit documentation for IT and end users for common incidents and requests
Non-stop communication and follow-up with end users and/or IT members on tickets that you manage
Evaluate resolutions and find ways to prevent future issues (root cause analysis)
Install images on Laptops & Desktops
Thorough documentation of assets and tickets that you are managing
Global work
Work globally in teams to provide/establish global standards
Coordinate local/global IT project tasks with global IT team
Business liaison
Continuously looking for improvement in IT-related areas to increase business efficiency
Prepare site notices, user guides and trainings to inform users about IT topics
Budget
Provide local site IT budget forecast proposal (capital and expense)
Monitor local site IT budget (capital and expense)
Knowledge of these systems a plus, SCCM, ServiceNow, Active Directory, VM Ware, Office 365, InTune
Qualifications (Education, Experience, Licensures, and Certifications)
IT related Associates Degree or 2+ years of relevant experience
Strong attention to detail
Multitasking in dynamic and high pace work environment
Excellent Customer Service, Communication, Teamwork, and Time Management
Troubleshooting and Critical Thinking
Windows 10 in a business environment
Microsoft Office
Work Environment / Physical Demands / Travel
Work location is office based
Minimal travel required
Up to 10-20% to other sites for support and training
Ability to occasionally lift and carry up to 30 pounds
We believe a diverse workforce is crucial to our growth as a global supplier of advanced materials. Asahi Kasei is an equal opportunity employer.