Attendant Room/ Housekeeping at IHG in Naperville, Illinois

Job Description:

About us

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

· Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

· Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

· Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

FINANCIAL RETURNS

· Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.

· Report to supervisor needed repairs or unsafe conditions.

· Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

· Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

· Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Report, turn in, and/or log all lost and found items according to established procedures.

RESPONSIBLE BUSINESS

· Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.

· May regularly assist with deep cleaning projects.

· May assist with other duties as assigned.

· May have turndown duties.

What we need from you

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

· Frequently standing up and moving about the facility

· Frequently handling objects and equipment to maintain the facility

· Frequently bending, stooping, and kneeling,

Other:

· Communication skills are utilized a significant amount of time when interacting with guests and employees.

· Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.

· May be required to work nights, weekends, and/or holidays.

What we offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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