EAP Telephonic Employee Assistance Consultant at Cigna in Eden Prairie, Minnesota

Job Description:

The TEAC's main job function is to provide telephonic consultation for employees or their household members who contact the EAP for assistance with a presenting issue or concern. The TEAC helps the customer develop a plan of action to address their issue while blending in a clinical assessment of the customer and offering appropriate Employee Assistance Program Services.

Consult topics are varied but often include the following issues:

• Job stress and/or change including termination and layoffs


• Marital/Partner Conflict or Communication


• Parenting or Family issues


• Grief and Loss

• Relocation


• Substance Use


• Financial or Legal Stressors


• Depression/Physical Health /Anxiety

The TEAC may also be assigned special projects by the department manager on an as needed basis including the following possibilities:

• Training


• Mentoring new employees who visit TEAC to learn our program operation


• Development of EAP products


• Assistance with changes to TEAC work flows and procedures


• Involvement with CIGNA initiatives and work groups

The TEAC primarily interfaces with the following contacts:

• Employees of client companies


• Household members of the employee


• Other employees within CIGNA (Internal Customers)


• Managers/HR employees of client companies but only about their personal issues

Role of TEAC
The primary roles for the TEAC are consultation and evaluation. The TEAC evaluates the needs of the customer, develops an action plan to improve their situation, completes a clinical assessment when needed, and determines any EAP services to utilize. If the request does not fall within the EAP program, the TEAC makes an appropriate referral.

The TEAC Team
The TEAC team manages a live phone cue, and a 3 hour bin. The workload is primarily unassigned and shared by the entire team. A team member must be a self-starter, self-motivated and be able to self manage their caseload. Every TEAC also holds a current independent clinical licensure and is required to hold or obtain a CEAP certification within 2 years of starting with the department.
Qualifications:
Master's degree in clinical or counseling field.
Current licensure to practice independently as a mental health professional in state of employment (LICSW, LMFT, LPC, or licensed Psychologist).
CEAP required to obtain within 2 years of employment.

Training and experience in substance use disorders
Minimum of 4 years post-masters clinical experience and a demonstrated understanding of multiple therapeutic modalities including brief therapy, substance use approaches and managed care.
Thorough knowledge of current principles and practices in employee assistance field.
Excellent communication, organizational and consultative skills.
Knowledge and experience in crisis management.
Customer service orientation and experience.
Demonstrated assessment and diagnostic skills

This position is not eligible to be performed in Colorado.

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.