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Sales Support Specialist, Automotive at SKF in Plymouth, Michigan

Posted in Other 30+ days ago.





Job Description:

Sales Support Specialist, Automotive

Location: Plymouth, MI

Report to: Vice President Business Operations, Sales Operations, dotted line - Customer Service Manager

Job ID: 13640

Main purpose of the role:

SKF North America Automotive OEM Business Unit is looking for a Customer Specialist. This unique position will coordinate all aspects of their assigned customer's experience bringing together roles that usually span several jobs to foster a more comprehensive and efficient process for planning and executing the delivery of their customer's orders in a complex operating environment.

Key Responsibilities:

Customer Service


  • Focused attention to Customer, provide immediate support and feedback

  • Accurate and timely processing of customer orders; actively manage and maintain customer orderbook, work with customer portals, process EDI transactions

  • Ensure customer specific requirements are documented and met

  • Take immediate action to process customer complaints, analyze root cause, and implement corrective actions as necessary.

  • Review and process A/R and Returns claims in a timely manner.

  • Monitor customer scorecard results and drive continuous improvement

  • Support digitalization to improve customer experience when applicable

Factory Coordination


  • Work with factory planning to ensure optimum inventory levels, make sound decisions on order acceptance and delivery promising.

  • Monitor factory capacity and elevate concerns

  • Track shipments from the factory to the warehouse, ensure timeliness and accuracy of computer transactions, and monitor production to make sure agreed plan is being met.

Warehouse Shipment Coordination


  • Work with warehouse personnel to ensure on-time shipment of customer orders.

  • Coordinate customer required documentation and labeling for deliveries.

  • Ensure EDI ASNs are processed timely either through system integration or via customer portal.

Forecast Assistance


  • Assist Demand Manager on setting customer forecast by helping with customer orderbook analytics, spotting trends in demand, identifying opportunities for forecast accuracy improvement, and taking preventative measures to reduce risk for the customer and SKF

General


  • Work closely with Sales, Quality, Engineering, and Logistics to support a seamless positive Customer Experience.

  • Drive continuous improvement activities where possible

Requirements:


  • Customer First mentality.

  • Prior experience in a number of departments preferred. (e.g. Customer Service, Forecasting, Manufacturing, Warehousing, Logistics)

  • Common Systems experience a plus

  • Excellent communication, interpersonal, and organizational skills.

  • Ability to prioritize and complete multiple competing tasks while providing a flawless Customer Experience.

  • Individual must maintain a positive attitude and work very well under pressure in a fast-paced, deadline-oriented environment.

  • Able to communicate effectively and professionally across the organization with all levels of employees and management.

  • Strong computer skills; Windows, Microsoft systems, Lotus Notes databases.

  • Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.

  • Critical Thinking and problem-solving skills are required.

  • High Attention to detail and process oriented.

  • Flexible work schedule.

About SKF:

SKF is the world leading supplier of products and solutions in the rolling bearing business. In addition, we are one of the leading players in seals, mechatronics, lubrication systems, and services which include technical support, maintenance services, condition monitoring and training. The inherent skills and competence of our around 40,000 employees help us to fulfill our objective of creating more intelligent, sustainable, and innovative customer solutions. SKF is a truly global company with presence in more than 130 countries, serving an extensive range of industries and customers worldwide.

SKF USA Inc. offers an excellent compensation and benefits package as well as a unique career opportunity in a global organization. Our competitive compensation package includes 401K with company match, profit sharing, PTO, tuition program and comprehensive health plans.

What You'll Love About SKF:

Rest and Relaxation. Enjoy a robust PTO policy and 13 paid holidays!

Work/Life Balance. A possibility for flexibility and an opportunity for occasional remote work.

Health and Wellness Benefits. SKF cares about the wellbeing of our employees. Many options for best in class medical and dental plans to fit your needs; a wellness plan that includes biometric screening and health risk assessment for you and your spouse and incentives for healthy living!

Invest in your Future. SKF offers amazing retirement options! Participate in our 401K program that boasts a 100% match up to 5% of your elected contribution (100% Vested). And regardless of your participation, SKF automatically contributes 5% into your account per pay period (3 Years Vesting).

Much more! Growth opportunities, tuition reimbursement, voluntary critical illness coverage, voluntary legal plan, employee assistance program, life insurance, vehicle discount programs, mobile phone discounts, and with so many benefits to working for SKF, we could not name them all!

EOE M/F/D/V

SKF is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, call the Human Resources department at 717-633-4304 to let us know the nature of your request.

No relocation package will be offered.

To Learn more about our products we invite you to check out the SKF website! www.skf.com


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