Geek Squad Autotech Service Writer at Best Buy in Victorville, California

Job Description:

Our Autotech Service Writer will provide friendly, fast, and accurate processing of client transactions in the Mobile Installation Bay. The Autotech Service Writer develops strong relationships with clients by becoming a trusted advisor, partner and helper to make technology more functional in their lives. The Writer also, utilizes all relevant tools to drive profitable growth, exceed department /individual goals while resolving client issues.

Key accountabilities:

• Engages clients using Best Buy Selling Skills while providing fast and friendly processing of all transaction types per SOP.




• Builds rapport with clients and answers questions about estimates/invoices and installation completion timeframes, provides client demonstrations.




• Check In/Out Client vehicles for service.




• Answering phone calls, scheduling appointments, staging of products for Autotechs and other duties as assigned.

Basic Qualifications:

• Prior experience in a team environment requiring clear, professional and effective communication




• Prior experience with prioritizing multiple tasks in a team environment

Preferred Qualifications

• High School Diploma or equivalent




• 3 months experience in retail or customer service