Windows and Linux Field Support Engineer at NEC Corporation of America in London, Ohio

Job Description:

Location: London, OH and remote

Title: Windows and Linux Field Support Engineer

We are currently seeking a Field Support Engineer to join our passionate and dedicated team. You will be working from your home office in Ohio, responding to service/support calls to provide installation and post installation support of NEC Biometrics Solutions, including Automated Fingerprint Identification Systems and Facial Recognition Systems. 

You will assistance both remotely and at the customer sites, primarily at the Ohio Bureau of Criminal Investigation (BCI) facility in London,OH, as well as remote support to other customers in the state of Ohio and surrounding states.

What you can expect in your role:

You will be responsible for system support to include first level software support, as well as hardware support. You should be at a level that permits you to take control and make necessary decisions to resolve routine situations with minimal impact to the Customer.  In situations where critical system downtime may occur, with software or next level support not available at that point, you will be expected to act on self initiative to make necessary corrective action, if possible, or take appropriate action to escalate up the chain management. In this position you will provide installation and post installation support of NEC's products installed at customer locations in Ohio and possibly other locations throughout North America. You would be responsible for total system hardware and software support.  You will need to be capable of diagnosing and correcting difficult and intermittent hardware and software malfunctions arising from design deficiencies, data errors, component failures, and environmental issues. This requires a high degree of diagnostic ability and complete understanding of contemporary operating systems and applications.

What we are looking for:

(1) Maintain high customer satisfaction through professional and ethical conduct with first class customer service and excellent business manner

(2) Ability to troubleshoot (locally and remotely), Windows, Linux and Virtual Desktop Interface (VDI) based Servers, workstations and have partial hands on experience with the user applications.

(3) Knowledge of Linux and Windows Server OS and first level Oracle Data Base.

(4) Ability to analyze logs to make a determination as to cause of problems and to suggest effective problem solutions.

(5) Troubleshoot and install patches for a variety of AFIS applications.

(6) Provide direct oncall site support, as needed.

(7) Keep customers updated with providing timely and accurate services and information

(8) Be able to participate on a rotating 24x7 support schedule

You should also have the ability to learn quickly and resolve issues, work closely with and get along with our customers and the ability to provide ideas for improvement.

Ideally, you will a very outgoing personality and gain technically proficient once you have been fully trained on our systems. You should also have the ability to explain issues to the customers and assure them that their systems will be maintained.

NEC is consistently recognized as one of the 50 most innovative companies globally.  (by Boston Consulting)

ABOUT NEC CORPORATION OF AMERICA

Headquartered in Irving, Texas, NEC is a leading provider of innovative IT, biometrics, network, and communications products and solutions for service carriers and Fortune 1000 and SMB businesses across multiple vertical industries, including healthcare, government, education, and hospitality. NEC delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications, and biometric security. NEC is a wholly owned subsidiary of NEC Corporation, a global technology leader with a presence in over 44 countries and more than $37.5 billion in revenue. For more information, please visit www.necam.com.

NEC Corporation of America and its subsidiaries is committed to the maximum utilization of all human resources and the goal of Equal Employment Opportunity/Affirmative Action. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, disability, genetic characteristics, height, weight, arrest record pertaining to misdemeanors or status as a Vietnam era or special disabled veteran, or any other class protected by applicable federal, state or local laws.

EOE-Minorities/Females/Protected Veterans/Individuals with Disabilities