Internal Customer Service Representative (Windsor, CT) at TLD America in Windsor, Connecticut

Job Description:

COMPANY INTRODUCTION
TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation. The corporate portfolio is one of diverse companies with financial strength and similar culture, who are focused on diversity, sustainability, growth and customer service.



TLD has a record of accomplishment, driving results through our robust internal systems while leading with strong core values and ethics. Our technology driven equipment is developed with a focus on safety, efficiency and total cost of ownership for our customers.



A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. We offer a stable, family focused environment with support to accomplish personal and professional goals. Join the TLD team, and be a part of our continued success as the industry leader in the Ground Support Equipment industry.



COMPANY BENEFITS

• Medical, Dental, and Vision Insurance


• Company Provided Short Term and Long Term Disability Insurance


• Company Provided Life Insurance


• Annual Profit Sharing Bonus


• 401(K) and Roth Matching


• Employee Assistance Program


• Tuition Reimbursement


• Free Safety Shoes and Safety Prescription Eyeglasses


• Company Wide Events


• Discounted Rates for Cell Phones, Car Rentals, and more


• Flexible Work Hours

POSITION SUMMARY

The Internal Customer Service Representative is primarily responsible for facilitating customer needs and requests in a way that is informative, productive, and efficient. This role utilizes their knowledge of the equipment we sell, to coordinate with internal customers, including Sales, Engineering, Quality, and more.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage internal customers under your responsibility and communicate with your customer, answering their requests in a timely fashion.


• Process orders in our ERP system and organize shipments in accordance with TLD's policies and procedures.


• Assist in writing and maintaining product technical manuals and datasheets.


• Assist in coordinating technical training for service technicians and customers.


• Exercise discretion on the prioritization and execution of daily tasks and projects in order to perform required work on time and to a satisfactory quality. Taking notes, being organized, and being clear are keys to success in this position.


• Be a team player; get support from your colleagues based on their specialty and help them at the best of your ability. Multitask and be flexible for the benefit of our customers.

QUALIFICATIONS AND EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Associate's degree preferred with one year of experience, or 3+ years of experience in a parts desk or customer service role, manufacturing or industrial environment preferred


• ERP system experience (Infor/BaaN experience a plus)


• Knowledge of Microsoft Office (Word, Excel, Outlook) at an intermediate level


• Strong written, verbal, analytical, and interpersonal skills


• Ability to work in a team and/or solo environment


• Time management skills

TLD provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, TLD takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law. Employment decisions are based on the principles of equal opportunity and affirmative action.



TLD is committed to ensuring that its online application process provides an equal employment opportunity to all candidates, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us at jobs.help@tld-america.com. Only messages sent for this purpose will be reviewed.



EEO is the Law (English)

EEO is the Law (Spanish)

Department: TLD ACE
This is a non-management position
This is a full time position

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