Flight Manager at Superior Air-Ground Ambulance Services, Inc. in Elmhurst, Illinois

Job Description:

Flight Manager
Elmhurst, IL, USA Req #1826
Tuesday, October 19, 2021

Job Summary:
 
Responsible for direct oversight of all dispatch flight operations, quality, service
excellence, customer satisfaction, and regulatory compliance.   Responsible for assuring that the assigned division is functioning within the mission and vision of the organization as a cohesive,
efficient, and effective unit.   Ensures that all personnel maintain the highest level of  professionalism.  
Promotes a positive working environment by acting as a mentor to all personnel providing them with consistent communications and support.   Function as a leader by providing ongoing direction and or facilitation of activities and projects.   Oversees the planning, implementation and evaluation of the flight dispatch operations. Determines staffing requirements for flight dispatch operations.   In addition, the Communication Center Flight manager maintains 24/7 responsibility for flight dispatch operations and is available to be contacted after normal business hours if needed in urgent situations.  

Essential Duties & Responsibilities:  

The following requirements are representative of knowledge, skill and/or required ability.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed .

• Provide Leadership to flight communication center personnel. 
  
  


• Demonstrate the ability to manage and monitor the daily efficiency, effectiveness and safe deployment of flight operations.


• Ensure that all assigned personnel are delivering appropriate levels of service in a timely manner to meet the needs of the patients and of organization.


• Be highly organized in managing communications center 


• Demonstrate the ability to work productively with all involved stakeholders of the organization to include the public, agencies, elected officials, and area hospitals.  


• Maintain and  improve efficiency and effectiveness measurements; knowledgeable of corporate, regional and site protocols, policies, procedures and  regulations; writes policies/procedures/guidelines for the improvement of
  services; researches new industry developments and technology; evaluates run reports; develops and studies computerized data.

Qualifications:

• Licensed Emergency Medical Dispatcher a plus


• CPR Certified a plus


• Valid Driver's License


• Five years of progressive supervisory and administrative experience in the medical services or any equivalent combination of training and experience which provides the required knowledge skills and abilities.


• Excellent verbal and communication skills


• Ability to "Multi Task" and handle stress

Superior Air-Ground Ambulance Service, Inc.  is committed to attracting and retaining the best talent.  We are an  Affirmative Action/Equal Opportunity Employer.   Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D 

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