IT Technical Writer at MYR Group Inc. in Thornton, Colorado

Job Description:

Job Description

The IT Technical Writer is responsible for clearly communicating information technology content concisely at an appropriate level to a broad audience. The Technical Writer continuously looks to improve their own skills and contribute to improving company processes. Must be proactive, highly organized, proficient in time management, dependable and have the ability to work independently in a high paced, dynamic environment.

Company Overview

With roots dating to 1891 and 7,200+ employees, MYR Group Inc. (MYR Group) is a publicly-traded holding company of specialty electrical construction companies. MYR Group and our subsidiaries provide large-scale electrical construction services throughout the U.S. and western Canada. The following values guide and inspire us and help to shape our behavior and culture: Safety, Respect, Responsiveness, Creativity, Integrity, Initiative, and Teamwork. We are contributing to a clean energy future while fostering a safe, supportive, and inclusive work environment. Our culture is built on shared values and mutual respect, where teamwork and collaboration occur naturally.

Throughout our history, we have partnered with utilities, power companies, commercial clients, and developers to deliver some of the largest electrical infrastructure, notable commercial and industrial, and renewable energy projects. We are consistently recognized as one of the top five specialty electrical construction firms by Engineering News Record. Our efforts and accomplishments received worldwide recognition as we were named to Fortune's 2020 list of 100 Fastest-Growing Companies.

• Identify and assess IT technical documentation needs across all business units


• Develop, organize, and evaluate technical documentation, which may include training materials related to the use of computers, computer systems, software applications (including ERP), mobile phones or other technical products


• Develop documentation on policies, procedures, and processes for internal training and end-users outreach


• Document common issues, resolution steps, and self-help articles for internal use and end-user self-guided solutions


• Use photographs, drawings, diagrams, animation, and charts to increase users' understanding


• Convert and/or write documents as Knowledge Based Articles, End User Support


• Provide standardized written procedures, checklists and logic flow charts for Enterprise processes and common tasks


• Assist IT department with project documentation as needed


• Develop and maintain training manuals, FAQ libraries, templates, forms or other documentation


• Develop application job aids by identifying information needs


• Collaborate with authors, assigned stakeholders, and Subject Matter Experts (SMEs) to gain better understanding of subject matter


• Edit documents to ensure compliance with style, design, layout, specification, and grammar and spelling requirements


• Maintain technical knowledge by attending educational workshops and reviewing publications


• Other duties as assigned


• Regular and predictable attendance


• Essential functions of this position are to be performed at a Company-designated office or field location


• Understand and comply with the Company's Code of Business Conduct and Ethics and other industry-specific professional and ethical conduct standards, if applicable
  
  

Job Requirements

Qualifications

• Minimum 2 years of technical editing experience is required


• Experience creating and delivering written instructions and manuals


• Previous technology writing experience


• Bachelor's degree in Information Technology, Communications, Business Administration or similar field; combination of education and experience considered in lieu of degree

Knowledge/Skills/Abilities

• Ability to work independently and multi-task in a technically evolving, multi-faceted environment


• Strong command of language, grammar, copywriting and editing


• Ability to create and deliver technical documents


• Familiar with Microsoft Style Guide


• Ability to communicate with management and all levels within the company to meet goals


• Ability to communicate concepts in simple, concise, logical manner so readers can absorb and retain


• Proficiency in Microsoft 365 suite required


• Excellent problem-solving skills and the ability to independently manage projects


• Familiarity with IT troubleshooting workflow and methodology


• Passion for learning and mastering complex system functionality


• Ability to travel occasionally as business needs require

Employee Compensation & Benefits

• 
  Competitive salary commensurate with experience ($65,000 - $80,000). Weekly pay via direct deposit. Posted salary ranges are made in good faith. MYR Group reserves the right to adjust ranges depending on the qualifications of the selected candidate.


• Comprehensive benefits package


• Medical, dental, & vision - $15 weekly premium for employee only & employee plus family coverage with low deductibles and out-of-pocket maximums


• Flexible spending accounts


• Company-paid short and long-term disability


• Company-paid life and accidental death & dismemberment


• Supplemental life and accidental death & dismemberment


• Critical illness & accident plans


• Identity theft protection


• Group legal


• Auto & homeowners


• Generous 401(k) Plan


• 100% match up to 6%; immediate vesting


• Annual profit-sharing potential


• Paid time off


• PTO starting at 15 days annually


• Holidays (8 per year)


• Superior educational assistance program

Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need an accommodation as part of the employment process, contact our Employment Hotline at 1-855-635-1321.

MYR Group, Inc. and our subsidiaries are proud to be Equal Opportunity Employers. We promote diversity of thought, culture, and background, which connects our family of brands. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristics. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MYR Group does not sponsor applicants for work visas. Applicants must be currently authorized to work in the United States for any employer.

MYR Group, Inc. and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement. All communication regarding candidates, submissions, and job openings must be done with through the corporate Talent Acquisition team only. Any violation of these terms may disqualify new agreements or terminate any existing agreement with MYR Group, Inc.

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