Analyst at Blue Cross Blue Shield of Michigan in Detroit, Michigan

Job Description:

Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.

• Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance.


• Compile and analyze operational data to identify and resolve business problems.


• Utilize and maintain available reporting systems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.


• Provide leadership team with status updates on projects and issues.


• Communicate and recommend policy changes to achieve project objectives. Assist in documenting departmental procedures.


• Create and present reports and presentations to display operational data and propose business changes.


• Provide support to both internal departments and external entities by answering questions, supplying information and training.


• Participate on special projects or workgroups as assigned.

• Bachelor's Degree in a related field is preferred.


• Two (2) years of experience in a related field is required.


• Effective verbal, written communication and interpersonal skills.


• Ability to work independently or in a team environment and interact with all levels of the organization.


• Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.


• Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.


• Proficient in Microsoft Office suites.


• Ability to develop and maintain effective working relationships.

Department Preferences

• Two years Membership and Billing related experience.


• Working knowledge of BCBSM Membership and Billing systems, including Member’s Edge, eBilling, group CRM, eFAD, etc.


• Demonstrated project work/corporate work group experience - within the last year


• Demonstrated ability to identify and implement improvements to business processes.


•  Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures to address problems and improve departmental effectiveness.


• Proficient in Microsoft Office suites.