Technical Support Technician at STULZ Air Technology Systems, Inc. in Frederick, Maryland

Job Description:

Summary: Under the direction of the RSTL and the NFSM, must be involved continuous training to become technically abreast of all the company's product lines. Able to offer technical assistance, via the phone or personal visits, to the job site. Must minimize back charges against the company while maintaining a good relationship with the customer. Able to provide factory start-up and factory training to customers. When needed, must be able to test equipment. Ensures a congenial and professional atmosphere when dealing with representatives, customers, and vendors. While in the field, promote spare part purchases and technical services through our contacts with the end user, contractors, and sales representatives. All work activities in the field must be under the direct supervision of a PST II or higher level.

Essential Duties and Responsibilities:

• Provide technical support for the product line assigned.
• Research jobs for component information and proper application in the field.
• Identify problems in-house and give recommendations to Quality Assurance to ensure proper product use and application.
• Be able to start up equipment locally and abroad.
• Provide factory training or assistance on product line assigned both locally and abroad.
• Minimize costs to the company from service and warranty transactions.
• Document all transactions in regards to service and warranty in the established databases and/or forms.
• Interface between customers in the field on post delivered equipment issues and internal departments within the company.
• Testing of return warranty parts for credit and determination of return parts from the field.
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations.
• Assist Sales, Engineering, and Quality Assurance to ensure high standards of customer satisfaction.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

Accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• High School Graduate or General Education Degree (GED) and 1-2 years trade school education in HVAC/R and related areas.
• 4years related experience in the HVAC/R industry.
• Or equivalent combination of education and experience.
• Must be able to train for or posses a journeyman's license in HVAC

• Minimum of Type II EPA certification for the handling and reclamation of refrigerants.
• Valid driver's license with a good driving record.

• Ability to read and understand english instructions.
• Good oral and written communication skills. Must be able to technically communicate (verbal or written) to multiple levels of HVAC/R and electrical expertise.
• Must be able to read electrical schematics
• Must be able to read and understand customer specifications for equipment.
• Must be able to read and understand sales order documentation and sales transmittals.
• Must be able to read equipment drawings and blueprints
• Must be able to understand reading of electrical meters and HVAC specific tools/equipment.

Must be able to perform basic mathematical skills; addition, subtraction, multiplication, division and basic algebra.