IT Help Desk Manager at Jovia Financial Federal Credit Union in Westbury, New York

Job Description:

 

Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union (Formerly NEFCU). Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself. 

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

 We give you:

• Competitive compensation with paid training


• Open communication and an amazingly positive staff


• Managers who value input from their employees—we believe in you!


• A friendly, inviting work environment


• Work that feels like a second home with family events hosted by Jovia!


• Leaders who are involved, transparent and coach you


• Professional development and a perfect atmosphere for learning


• Fun social activities to nurture creativity and teamwork


• Business casual dress with annual corporate gear allowance!


• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)


• School Loan Repayment & Gym Reimbursement (Full Time employees).


• Lots of growth and advancement potential


• A CEO with brilliant vision and aspiration

 Want to know why we’re so happy? Click here to learn and meet our CEO!

 What you will be doing: 

• Work with Infrastructure Manager to oversee daily IT Operations.


• Work with Infrastructure Manager in executing department goals and service level expectations.


• Provide high level of team member service at all times, and consistently reinforce this attitude with staff members.


• Resolve problems or complaints using creative thinking and root-cause analysis to prevent recurrence.


• Train, motivate, coach and counsel staff when appropriate.


• Be flexible and ensure appropriate staff coverage, workload planning, and peak-hour scheduling always.

 What we need from you:

• High school graduate or higher with a minimum of 6 years of experience on Windows Operating Systems plus Windows Servers, MCSE certification with a minimum of 2 years of field experience and a minimum of 3 years supervisory experience.


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  This individual must be knowledgeable in Windows and Apple software/hardware installations, Exchange server, LAN/WAN best practices, Virtualization, Virtual Desktop Infrastructure (VDI), Active Directory administration,  Cloud Services (IaaS, SaaS), Storage Access Network (SAN)/Network Access Storage (NAS) installation and maintenance, iOS and Android mobile devices, TCP/IP Protocol Stack, Cisco router/switch/firewall and IDS/IPS appliances.

  
  


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  This individual must be willing to work flexible hours when required, willing to travel to remote branches, including our disaster recovery location. And must be willing to serve as backup to other areas including telecommunications.  

  
  

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

 

      

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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