Product Owner, Legal Vendor Management (VP) at JPMorgan Chase Bank, N.A. in Columbus, Ohio

Job Description:

The Legal Solutions Operations and Data (LSOD) department is part of the Office of General Counsel (OGC) and is responsible for executing on the department's technology agenda to enhance Legal application client service delivery. The LSOD team is seeking an AVP to support technology and operational work streams required to execute the Vendor Management program. This role provides the opportunity to contribute to a major program to create best-in-class legal practices and to drive and influence positive change across the Legal department. This position will report to the Sr. Vendor Management Product Owner and be based in Mumbai. The candidate will be accountable for helping lead the creation and management of a data driven application that serves as golden source for JPMC Legal vendor management process and supports data driven solutions to help business partners across Legal organization. The candidate will be responsible for partnering with the business to complete process reviews, data analysis and requirements gathering within an Agile/Extreme Programming environment. The candidate must be a highly-motivated individual and must be able to handle a high level of complexity within their span of control, be able to deal with and work through ambiguity, be flexible enough to shift workload in accordance with changing priorities, and be comfortable dealing with and leading in a fast-paced, priority-driven environment.

Responsibilities

• Support the overall legal Vendor Management program throughout all phases of solution ideation, development, user acceptance testing and deployment
• Align requirements, expectations and implementation of optimized process and technology solutions across key partners and technology.
• Analyze business, operational , end-user and non-functional requirements for new features and breakdown into user stories with clearly written acceptance criteria
• Business analyst responsibilities such as conducting end to end process analysis, data analysis , process flows, identify pain points and data mapping as necessary
• Defines, prioritizes and grooms the agile delivery team's product backlog to ensure continuous delivery, as well as, develops, prioritizes and manages epics and user stories for the engineering team.
• Perform validation and QA of data driven applications before release to stakeholders; participates in planning and execution of user acceptance testing, triage issues and works with development team to resolve.
• Partners closely with, Data Quality Team and Lead Development engineers in sharing requirements and goals, creating stories/story pointing, and throughout the development process
• Communicating regularly on progress, program status, and release content
• Support timely resolution of Production issues/inquiries and access requests, working closely with Legal support teams (Legal Vendor Maintenance, Billing Support, Third Party Oversight, Finance, Concierge, OCVM), users and our Technology partners
• Lead user training sessions to demonstrate system capabilities
• Conduct user outreach to understand pain points and process/system improvement opportunities
• Manage timelines, anticipate bottlenecks and proactively manage on time and in quality delivery on milestones
• Understand risks, issues, and action items and engage other subject matter experts and program lead, as needed
• Collaborate well with peers and other support teams and be receptive to coaching and feedback
• Positively and creatively influence needed department change; help others to adapt to change
• Contribute to a culture of engagement, inclusion, diverse thought and continuous improvement

Qualifications

• Minimum 7 years of relevant product owner / business analyst / project management experience required, including for mid-sized technology build-outs and deployments with accompanying process changes
• Experience with Agile or Extreme Programming
• Strong analytical, data management and requirements gathering skills
• Experience in management of Minimal Viable Products (MVP), issues, risks and dependencies
• Strong verbal and written communication skills
• Ability to quickly understand complex subject matter
• Solid strategic thinking and problem-solving skills with the ability to collect data, interact with diverse stakeholders and identify issues and solutions
• Confident, ready to escalate / seek help when needed
• Highly organized, detail-oriented and able to drive key elements of a workstream
• Enthusiastic in driving organizational change, collaborative, a team player
• Ability to execute tasks under aggressive targets and effectively manage to changes in plan
• Ability to multi-task and prioritize issues
• Ability to work independently and be self-motivated
• Strong interpersonal and influencing skills
• Proficient in Microsoft applications, including ability to create effective presentations using PowerPoint
• Familiarity with reporting tools (Tableau, Business Objects) preferred.
• Enthusiastic, self-motivated team player with a strong interest in learning, creating efficient processes and a seamless user experience
• Legal and/or Financial services industry background is preferred, but not required.

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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