TN - Team Lead - WonderWorks & Alcatraz at Amazing Pictures in Pigeon Forge, Tennessee

Job Description:

Are you friendly? Outgoing? Want a creative, exciting work environment with growth opportunities? Amazing Pictures is the place for you! Work as a retail Team Lead at our WonderWorks and Alcatraz locations in Pigeon Forge, TN!Position Summary: Train employees in sales techniques, cash register use, camera, cash handling procedures, customer service skills, company policies and procedures. The Team Lead is also responsible for generating fun, excitement and humor while providing sales and service to guests and customers. You will help create memorable moments for guests while enjoying their vacation or visiting your attraction! Take and sell photos of people on their vacation!
Amazing Pictures is an innovative photography company that operates in area attractions throughout the United States. We offer a unique and exciting work environment. Remember: "Fun is a Serious Business!" To learn more about our company and other opportunities go to www.AmazingPictures.com

1. Sales and Customer Service
a. Entice customer/guest into store and to buy products.
b. Show customer/guest all available products.
c. Help customer/guest select products to purchase.
d. Collect payments for purchases, following company procedures for checks and credit card authorizations.
e. Work effectively with more than one customer at a time.
f. Resolve customer problems with tact and diplomacy.
g. Assist customer/guest with refunds and/or exchanges using tact and diplomacy and following company procedures.
2. Picture-taking
a. Take picture using proper techniques and methods.
b. Process picture correctly.
c. Process pictures with heat pressing (certain stores only).
3. Training
a. Train employees in sales techniques, cash register use, camera, cash handling procedures, customer service skills, company policies and procedures.
b. Re-train staff when necessary.
4. Operations
a. Maintain company uniform standards in the store.
b. Supervise store employees.
c. Oversee appearance and cleanliness of store, displays, and employees.
d. Maintain safety procedures.
e. Fill in when manager or team members are unavailable.
5. Inventory
a. Maintain adequate inventory of supplies and keeps accurate, updated inventory records.
b. Maintain equipment in proper working order; replaces equipment when necessary.
6. Payroll
a. Checking payroll to ensure time cards are complete and accurate.
b. Monitor employee sales and bonus structure.
Perform other duties as assigned or necessary.

Environmental Demands: Work is performed in small, confined space. Indoor stores are in temperature-controlled environments that are frequently noisy. Outdoor stores are subject to extremes of heat, cold, humidity and noise.
Physical Requirements: This job requires standing for long periods of time; reaching, bending, stooping, twisting, kneeling, lifting up to 50 pounds with assistance, manual dexterity, understandably hearing/speaking, and the ability to project voice over a crowd.
Mental Requirements: This job requires a positive, enthusiastic approach, good judgment, ability to entice guests to get their picture taken, ability to work under stress, ability to work with people from diverse backgrounds and cultures, reading, performing simple math functions, hearing and speaking understandably. It also requires the ability to cooperate and work as a team with co-workers.
Equipment/Machinery Used: The nature of this work generally requires use of a computer keyboard, camera, tripod, cash register, printers, fax machine, calculator, telephone, credit card machine, car, cleaning supplies, small hand tools, heat press, television monitor, vacuum cleaner.