User Experience (UX) Director at CustomInk LLC in Fairfax, Virginia

Job Description:

Are you passionate about technology and solving customer problems? Are you forever on the quest to optimize the customer's online experience? Can you envision new customer interactions and, working with a phenomenal team, bring those experiences to life?

If so, and you have the track record to show it - read on!

How you’ll make a difference:

We’re looking for an imaginative, pragmatic and intensely customer-focused User Experience Director to strategize and create new online experiences that engage and inspire the millions of customers who interact with Custom Ink. In this role, you’ll be a leader within the UX team and be responsible for leading a team of Architects, Designs, Content Strategists, and Researchers to design the experience of our Custom Ink site. 

What you’ll do: 

As a User Experience Director, you will create and drive a compelling vision for our digital products and services,  rally the team to deliver value for our customers, and create a competitive advantage for our business. 

In this role, you will

• Manage a cross-functional team of UX professionals dedicated to a portfolio of work. 




• Partner in the product discovery process to identify, refine, validate and prioritize these opportunities




• Lead and support a strong design and customer-centric culture as we continue to refine our UX practices. 




• Lead customer research activities including market research, usability testing, live on-site experiments, and analysis of site analytics.




• Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency




• Bring the product roadmap to life with methodologies and artifacts that present the vision and plan in a digestible way and solicit and synthesize feedback. 




• Collaborate vertically and horizontally among other UX teams, Product Management, Engineering, Analytics, Marketing, and other various business partners. 




• In addition to leading and managing, you’ll serve as an individual contributor on selected projects by owning key UX methods and deliverables where needed - you will be a hands-on leader!

How you’ll be measured: 

The key measures of success for this position are:

• Lead and elevate Custom Ink’s design delivery - improving the quality, efficiency, and influence of the team. 




• Deliver against and continue to build out our Custom Ink Design System - champion systematic design thinking and ensure scalability/consistency of experiences. 




• Develop a team of talented individual contributors on the team - raising the bar of performance and coaching/developing your team through their career progression. 

What we’re looking for: 

As a User Experience Director, you are passionate for great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics.

Additionally, a successful candidate will have:

• At least 7 years of proven success developing and iterating on consumer online experiences with agile software development teams; 3+ years of experience managing or mentoring a team.




• Practical knowledge of UX methodologies and practices including research, discovery, experience architecture, concept development, design exploration, content strategy, and delivery. 




• Strong track record of data-driven decision-making with an ability to visualize customer behavior through metrics. 




• Preference for experience with high-volume, transactional environments with operational complexity such as e-commerce, financial services, or software-as-a-service.




• Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.




• Strong ability to create a clear, succinct narrative in verbal/visual/written form




• Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.




• Working knowledge of current practices in user-centered design and web technology.




• Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.

In addition, you must share our company values—practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

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