General Manager at Thompson Hospitality Corporation in Arlington, Virginia

Job Description:

Matchbox opened its first location in 2003 and quickly became known for wood-fired pizzas, mini burgers, fresh salads and chef-inspired entrées, like pan-seared sea bass and oven-roasted filet mignon. We like to call it elevated American bistro fare, crafted from high quality ingredients with a chef at the helm in every kitchen.

Who’s behind matchbox? Glad you asked! We are a restaurant group based in Reston, Virginia, called Thompson Hospitality. We own, operate, and lose constant sleep over several local restaurant brands, including Makers Union, Big Buns Damn Good Burgers and The Rub Chicken + Beer. Our business was founded twenty-eight years ago on the belief that a successful hospitality business can be built by empowering our fellow team members to do whatever it takes to make our guests happy. We just happen to make GREAT food and drinks too!

Your Essential functions would be to…

• Actively influence the behavior of others to ensure cultural icons are reflected in daily practice, promoting a safe and healthy work environment and superior guest experience


• Develop management team and hold them accountable for developing hourly  staff to support our talent pipeline and assist in growth.


• Impact restaurant profitability through effective financial management.


• Monitor and maintain the facility that you are placed in.


• Represent, support, and protect the Matchbox brand.


• Assist New Restaurant Openings as needed and/or required.

It’s all about people! (management)…

• Manage the hiring, supervision and development of staff.


• Mentor, coach and counsel staff which includes positive feedback as well as disciplinary action when needed (which may include terminations).


• Ensure complete and proper documentation for all personnel actions (hiring, performance review, disciplines, etc.


• In cooperation with ADO, develop corrective action plans when necessary to prevent recurrence of problems.


• Instill a culture of transparency within the restaurant. Open door and open availability for your staff.


• Ensure all training materials, schedules and guidelines required for Front of House staff are being followed.


• Continuously evaluate staff and actively assist in the identification, development, and promotion of key talent.


• Monitor staff morale, and take action to correct breakdowns in employee satisfaction and engagement at the restaurant level.


• Create a workplace that people want to come to and don’t want to leave!

Concerning operations...

• Ensure the Front of House is properly staffed for all shifts.


• Manage all Front of House systems within the restaurant.


• Manage FOH administrative procedures.


• Maintain strict adherence to proper food safety and sanitation procedures.


• Ensure a safe working environment in the Front of House to reduce the risk of injury and accidents. Complete accident reports promptly in the event of an injury.


• Actively support security procedures in the restaurant to protect employees, guests, and company assets.


• Actively manage housekeeping systems and on-going repair and maintenance programs to properly maintain the restaurant.


• Facilitate ongoing communication among key stakeholders for all operational issues, concerns, or changes.

 

Financial Management is key…

• Achieve budgeted goals for each accounting period.
  • Monitor daily operation for improper food handling and other causes of unnecessary waste.
  • Maintain financial responsibility for the restaurant level P&L

Your Education & Work experience includes…

• Minimum 3+ years of experience as a General Manager
  • Hospitality school background preferred
  • Ability to communicate effectively in English
  • Ability to speak and understand Spanish preferred

You should be someone who…

• Has a high level of organizational skills with multi-tasking capabilities


• Has acute financial management skills


• Has the ability to adapt to changing priorities and manage workloads with minimum direction.


• Possesses a high attention to detail and strong follow through


• Is dependable, reliable, and highly motivated


• Is high energy and has strong stamina


• Thrives in a fast-paced, highly mobile environment

 

Physical Requirements

• Able to work 10-hour plus shifts
  • Able to stand, sit or walk for extended periods of time
  • Able to grasp, lift and/or carry up to 40 lbs. as needed

 

FOOD AND BEVERAGE

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