Field Service Manager - Boston, MA - Full Time at Smarte Carte in Peabody, Massachusetts

Job Description:

Field Service Manager – Boston, MA - Full-time

Locations: Northshore Mall and surrounding area - Ideal candidate would live within the 495 Interstate loop.

Hourly Rate: $24 - $26 depending on experience + Benefits!

 

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, UK, Sweden and Singapore.

 

This position offers flexibility, great pay, and a fantastic work environment! Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply.

BASIC FUNCTION

Smarte Carte, Inc. is seeking a self-motivated individual for a full-time Field Manager position. This position will work a defined schedule at locations within an assigned area (malls, fitness clubs, and other locations with Smarte Carte vending equipment). Duties will include, but are not limited to, P&L Management, performing monthly collections, repairing, cleaning, and performing regular maintenance on strollers, massage chairs, and locker systems. We are looking for the right person to join our team, so we are willing to fully train that candidate on the technical side of the business.  Yearly bonus based on revenue performance and mileage expenses reimbursed. Daily local travel.

 

KEY RESPONSIBILITIES

• Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans.


• Inspect and perform maintenance on all equipment, including carts, cart management units, strollers, and massage chairs.


• Clean carts, strollers, massage chairs and CMUs to ensure clean and functional equipment is always available for customers.


• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.


• Complete and submit all necessary reports in an accurate and timely manner.


• Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment.


• Develop and maintain strong relationships with key stakeholders (customers, clients, and peers).


• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.


• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.


• Assist with the installation of new locations or the upgrade of existing locations.


• Occasional night and weekend work may be required. 


• Other duties as assigned.

EXPERIENCE

• Minimum 2 years in a customer service role required


• Minimum 2 years of field based product support experience (route) preferred


• Basic understanding of electro/mechanical assembly, troubleshooting and repair
  
  

 

PERSONAL CHARACTERISTICS

• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment.


• Ability to forge solid relationships and manage across a wide range of capabilities and personalities.


• Excellent verbal and written communication skills.


• Organized and able to manage multiple priorities effectively.


• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis.

 

LEADERSHIP CHARACTERISTICS

• 
  Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.


• 
  Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.


• 
  Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.


• 
  Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.


• 
  Ethics: Highest level of professional integrity and honesty as well as personal credibility.
  
  

 

EDUCATION

• High School Diploma or GED required
  
  

LICENSES & CERTIFICATIONS

• Valid Drivers license required


• Ability to get an airport badge may be required

 

PHYSICAL REQUIREMENTS

• Lift 40 lbs. to waist height


• Push/Pull 75-100 lbs.


• Bend and stoop, walk and stand for long periods of time


• Visual acuity/manual dexterity to perform mechanical and electrical repairs

BENEFITS
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

Experience

Required

• 2 year(s): Customer Service experience

Preferred

• Understanding of electro/mechanical assembly, troubleshooting and repair


• 2 year(s): Field based product support experience (route) preferred

Education

Required

• High School or better

Licenses & Certifications

Required

• Airport Badge


• Drivers License

Skills

Required

• Prioritizing


• Troubleshooting


• Communication


• Flexibility


• Customer Service


• Time Management


• Driving


• Cleaning

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


• Self-Starter: Inspired to perform without outside help

See job description

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