Sales Support Coordinator at Essendant, Inc in Deerfield, Illinois

Job Description:

Major Responsibilities

• Support the Sales team in cross reference to Essendant products


• Collaborate and develop item recommendations specific for each customer based on supplier and equivalency preferences


•   Work in multiple databases and tools to complete tasks. Identify areas of opportunity to improve accuracy and efficiency.


• Complete tasks based on timelines mutually agreed upon by the requestor and the Sales Support Coordinator to meet customer expectations.


• Provide product support for Essendant Brands to Resellers, End-Consumers, and Sales Team via Email and Phone interactions.


• Process Essendant Brand warranty claims, sample requests, and troubleshoot product issues for all Own Brand lines.


• Coordinate 3rd Party Contract maintenance utilizing Essendant’s pricing dashboard and reporting tools


• Provide pricing quotes to our Federal dealers using quoting tools


• Maintains log of current and past requests.


• Participates in special projects and performs additional duties as required


• Work efficiently within a remote team environment

Skills/Knowledge Required

• Basic proficiency in Windows PC as well as the Internet is required (CT Suite/Avaya a plus)


• Intermediate Excel skills necessary to manipulate data (V-lookup, formulas, sort, filter)


• Strong communication skills, both verbal and written.


• Strong time management and organizational skills required.


• Strong Analytical and problem-solving skills.

Education and Experience

• Associate degree preferred or equivalent combination of education and work experience


• Minimum 2 years related experience preferably in a Customer Care or Sales capacity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Ind Contributor-NonExempt