Case Manager Lead - Government Services at Horne LLP in Fayetteville, North Carolina

Job Description:

Horne is an industry leader in Accounting and Business Advisory Services and currently provides service from 22 locations across the US and Puerto Rico. Our Government Services practice is at the forefront of disaster recovery efforts nationwide with one of the most experienced and innovative teams anywhere. Emphasizing excellent client experiences, HORNE is a top 100 firm in the nation and a top 10 firm in the Southeast.

HORNE Values…
• A dedicated and diligent team committed to delivering excellent client and customer service at every opportunity. 
• A work environment that promotes collaboration, consistency and community service to empower people.
• An inclusive culture that promotes career/life integration and invests in developing people in areas of focused expertise.

HORNE Offers…
• An unrivaled distinctive, special culture that values collaboration, innovation and positive energy which HORNE calls the Wise Firm©.
• A team of professionals grounded in strong, personal relationships and a sense of belonging to a common purpose of adding value and making a difference.
• A dedicated team of individuals from diverse backgrounds working together to leave our clients better than we found them.
• This opportunity does include benefits!

Requirements:
• Bachelor’s Degree required OR 3 years of relevant experience.
• Experience supervising workflow and productivity

• Strong conflict resolution and de-escalation skills required.


• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
  • Must be able to travel around the designated county area.
  • Ability to perform some evening or weekend work as required.
  • Ability to learn and apply the requirements, policies, and procedures of the disaster housing program quickly.
  • Ability to work successfully with socio-economic and ethnically diverse populations.
  • Highly organized and detail-oriented.
  • Ability to thrive in a fast-paced work environment.
  • Strong customer service skills and knowledge of customer service best practices.
  • Ability to maintain the confidentiality of program information.
  • Proficiency in Microsoft Word, Excel, Outlook, and the Internet.

  Responsibilities:
  • Ensures program customers are continuously updated regarding the status of the program application. Frequent, diligent, and professional communication required. 
  • Obtains a working knowledge of customer needs and program eligibility criteria.
  • Understands program requirements and other key objectives.
  • Understand program processes from start to finish and communicates those processes clearly to applicants.
  • Records all communications in the designated program systems of record.

  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Manager & Supervisor

Apply Now