Customer Care Representative-$1000.00 Signing Bonus Fulltime-Green Bay, Stevens Point and Hales Corners at Associated Bank in HALES CORNERS, Wisconsin

Job Description:

At Associated Bank, we know the importance of good investments, and that is why we invest in good people!!

$1,000 Hiring Bonus (tiered payout 30, 60, 180 days), $50 Weekend Spot Pay Bonus (shifts on Saturday and Sunday), and Work from Home Option (after training & meeting all performance guidelines).

The Customer Care Representative role offers a great start in banking in Contact Centers located in Green Bay, Stevens Point, or Hales Corners.  Here you can start to elevate your career working at an Award-Winning Contact center.  This is rewarding work helping customers with their banking needs over the phone, email, and chat.  Associated Bank is committed to your success and offers an extensive training program to help you grow, as well as promotional opportunities as you progress in your career.

Our Customer Care Representatives are responsible to:

• Respond to customer inquires through multiple channels including telephone, e-mail, web chat in a 24 x 7 x 365, award winning Contact Center.


• Provide extraordinary customer service to Associated Bank customers ensuring first contact resolution.


• Deepen customer relationships by providing knowledgeable product and support advice.


• Be a customer advocate while adhering to company policies, procedures and product guidelines.


• Listen empathetically and respond to difficult customers calmly and with confidence.


• Meet daily quality and productivity standards to ensure department goals are met.


• Make a difference to customers by providing them with support and outcomes that benefit them.

Minimum Qualifications:

• 1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience


• High School Diploma or equivalent

Successful candidates:

• Demonstrate a strong work ethic with creative problem-solving and decision-making skills


• Like to thrive in a fast paced, results-driven environment


• Are professional with a positive attitude


• Are agile in a changing environment and be able to adjust one’s approach to a situation, constraints or multiple demands.


• Like to learn and navigate comfortably in an ever-changing technical systems environment.


• Stay current on frequent policy, product and procedural changes impacting products and customers.


• Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner.

Associated is about Strong Connections. Clear Direction. Real Opportunities. We offer:

• Casual dress code


• Four week training program


• Competitive wage to start- earning between $17 and $19 per hour plus an 8% shift differential for 2nd shift, 10% for 3rd shift and a $20.00 shift bonus on weekends


• Opportunity to grow a career with a leading financial institution in the Midwest


• Immediate paid vacation time, sick and holiday pay for Full and Part time


• Free Nurse on-site (at some locations)


• Sit/stand desks (at some locations)


• Wellness programs


• Tuition reimbursement and online training through our own university


• Retirement plans to include a pension plan


• Adoption assistance, military leave and more!

At Associated, we succeed together. You’ll:

• Experience strong connections with colleagues, customers and the community.


• Feel included in the big picture through active, candid leadership communication.


• Take advantage of real opportunities to pursue your interests and develop new skills.


• Make a difference every day at Associated.

Equal Opportunity Employer Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: Careers@AssociatedBank.com.