Auto Product Support Specialist - Seasonal at Garmin International in Olathe, Kansas

Job Description:

GPS Manufacturer/Distributor

Are you looking for an exciting and challenging way to put your passions to work? Do you have a passion for cars – classics to sports, motorcycles to RVs and anything in between?  Are you excited to solve challenging problems in a creative way?

Garmin is hiring a Seasonal Automotive Product Support Specialist and we would love to invite you to join our team! This is a Seasonal position for this winter Holiday 2021 and Summer 2022 and has the potential to go full time if you are interested.

Schedule options for this position include:

• Monday-Friday 10:30am-7:30pm: Includes an 8% shift differential


• Saturday-Tuesday 7am-6pm: Includes an 4% shift differential


• Monday-Friday 8am-5pm

Who We Are:

We believe that sharing our customer’s passion for our products and their active lifestyles makes us the best equipped to resolve issues and enhance user experience.  We accomplish this through teamwork, outstanding performance, and accomplishing what we say we will do.

Learn more about careers in Product Support from Auto Product Support Specialist Levi. View his story here: https://bit.ly/3mY15XU

What We Do:

Promote and improve our Support Center

• Direct customers to self-service resources for convenient solutions


• Submit feedback to create new customer facing content or update existing content

Troubleshoot and Resolve Customer Disruptions

• Get hands-on with our products and assist customers to resolution


• Troubleshoot complex issues to determine root cause


• Build customer confidence by being a Garmin Customer and Product Expert

Identify and Escalate Issues

• Analyze, document and test product and software issues to create actionable engineering tickets


• Communicate and escalate trending product concerns to our engineering teams


• Collaborate with teammates to eliminate customer disruptions and advance the evolution of our products

How We Beat Yesterday:

Garmin Product Support encourages collaboration across teams and is committed to the success of our company and our customers. Regular 1:1 meetings with team leaders, goal setting, reviews and team huddles are a consistent rhythm to define expectations and progress. Garmin sponsored classes, skills training and personal development workshops are offered and encouraged.

Who We Are Looking For:

What skills are required:

• Passion for our product segments and an interest in becoming a Garmin product expert


• Demonstrated customer service expertise


• Technical aptitude, strong computer skills, problem solving and troubleshooting ability


• Demonstrated reliable and predictable attendance


• Excellent verbal, interpersonal, and written communication skills

Other Desirable Qualifications:

• Experience using issue management software


• Experience with Garmin devices and software


• Demonstrated experience with smart devices and Bluetooth integrated equipment (cell phones and automotive technology)


• Demonstrated proficiency on Android and iOS devices

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.