For more than 70 years, Northwest Federal Credit Union has provided valuable financial products and services for our members. Northwest offers employees a comprehensive benefits program including: medical and dental plans, paid time off, a generous 401k match, student loan assistance, parental leave, and the opportunity to grow professionally through a wide range of job-based, classroom and online training resources. Northwest Federal Credit Union has been recognized, for the second consecutive year, as a 2021 Top Workplace by The Washington Post and we believe that our success is built upon the excellence and achievement of our employees. Together, we serve and inspire to transform lives.
The Branch Manager has responsibility for the success of a consultative Branch and its territory, providing leadership and development to Branch staff. The Branch Manager is responsible for driving branch performance results through direction, coaching, leadership and execution of excellent service and sales behaviors, as well as developing strategic activities that are facilitated by the entire team which allows the branch to meet/exceed sales goals while maintaining an operationally efficient and compliant branch. The Branch Manager oversees compliance with internal controls, operational procedures and risk management policies, and that branch business practices comply with all regulations and the code of conduct established by the Credit Union. The Branch Manager acts as the entrepreneur and is a visionary for future growth.
Deliver outstanding service that delivers on our Service Promises
Meet or exceed the service goals for the position
Knowledge of the Credit Union's products and services
Maintain department policy and procedure documentation accordingly
Maintain supervision and leadership of branch personnel and demonstrate strong personal effectiveness
Oversee the daily operations in the branch in coordination with the ABM and BTL
Ensure business expertise and member focus by maintaining updated industry knowledge and being proactive in identifying industry trends
Ability to act as a change agent; suggest ways to support change, process improvements and coaches others through change
Prepare performance evaluations for the entire team. Review performance evaluation input that is prepared by the ABM
Oversee planned developmental coaching sessions, counseling documentation and paid time off approvals
Understand all products and services available through the Credit Union, NWCM, and other business partners/vendor scan by cross selling them to members
Ensure audit controls are followed and maintain strict security measures utilizing dual and internal controls
Attend and participate in networking and community outreach activities
Delegate business relationship management responsibilities and oversees results
Performs Notary and Signature Guarantee duties
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Responsible for supervising overall development and performance of all branch employees, which will include but not limited to training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Professionally on-board, develop, coach and evaluate the staff
Select and hire new employees
Provide operational oversight of transactions, cash control, branch security, audits, internal controls, compliance, policies and procedures
Identify skill gaps of the staff and work with the branch leadership team and Training Department
Respond and report service incidents and their positive resolution
Coach branch team on personal and performance improvement goals
Responsible and accountable for the supervision and leadership of all credit union personnel assigned to the Branch; demonstrates organizational effectiveness through strong relationships and teamwork
Work with senior management in establishing growth, sales, and profit objectives for the branch; provides input to these objectives and the manner in which performance will be measured and controlled
Responsible for attaining branch goals; implements strategies to achieve branch goals; assists in the development of the annual budget and adheres to budget parameters
Supports and guides branch staff in the overall branch operations, individual performance and growth in their position
Bachelor's Degree preferred, or equivalent years of experience
A minimum of three years' experience in a comparable financial institution or more than three years retail service and sales experience in a consumer or small business environment
A minimum two years previous experience in a leadership/coaching role
Experience with client service and relationship skill building; proactive sales skills and the ability to meet service and sales goals
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org .