Senior Design Management and Operations Professional, Author by Humana at Humana in Boston, Massachusetts

Posted in Other 11 days ago.





Job Description:



Description




Author, recently launched by Humana, is a service experience designed to meet the whole-health needs of the people we serve. Created to innovate with the speed and agility of a modern start-up and backed by the insights and scale of Humana, Author is pioneering a customer-centered experience designed to foster trusting relationships with members to help them achieve their best health.


Dedicated to simplifying the healthcare experience and helping people navigate their healthcare journey, Author is leveraging digital technologies to eliminate fragmentation and systematic friction for members and providers.


We are seeking individuals who are passionate about solving tough problems as we forge a new path for the healthcare industry. As a member of the Author team, you will have the opportunity to make a difference in the lives and health of the members we serve.


The Senior Design Management and Operations Professional will manage the Design team's scope of work in our agile development process, ensuring opportunities are well defined, well scoped, and appropriately aligned to our individual team members' expertise. This role is also responsible for shepherding design thinking across the organization, identifying and sharing best practices with the team, managing the many tools and supports required to conduct our work. This role presents the incredibly unique opportunity to build and evolve the journey and experience of our customers from the ground up. If you are passionate about healthcare, design, and making an impact, we welcome you to apply!




Responsibilities




Come help us define the future of healthcare. With a history of transformation over the last 50 years, Humana has recently launched a new business focused on addressing the whole health needs of seniors, called Author by Humana. Author operates with a startup mentality, with enthusiastic support from Humana and its board, and a goal of changing the healthcare industry from managing transactions to supporting a member's whole health. The team at Author is positioned to meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America.


Author's Consumer team drives the vision for our members' and associates' experience across digital products, physical touchpoints, brand and communications, plan products, and clinical services. We're looking for individuals who are passionate about framing and tackling big problems in healthcare and designing thoughtful, engaging experiences.



Job Profile Summary

The Senior Design Management and Operations Professional will manage the Design team's scope of work in our agile development process, ensuring opportunities are well defined, well scoped, and appropriately aligned to our individual team members' expertise. This role is also responsible for shepherding design thinking across the organization, identifying and sharing best practices with the team, managing the many tools and supports required to conduct our work. This role presents the incredibly unique opportunity to build and evolve the journey and experience of our customers from the ground up. If you are passionate about healthcare, design, and making an impact, we welcome you to apply!



Responsibilities



Decision making + accountability


  • Leads, plans and tracks all phases of the product life cycle, from inception to introduction into the marketplace.

  • Manages the PI process, staffing team members to well scoped initiatives to address well defined problems.

  • Owns XD team processes and tools, working to ensure they best suit the needs of our designers.

  • Provides feedback to design team in terms of the best way to tackle design problems, guidance on methods, and direction based on best practices.

  • Provide oversight and guidance on the vision and delivery of the user experience work

Collaboration + Influence

  • Collaborates with product leaders to co-define the scope of work, cadence of work, and quality

  • Works to monitor and foster relationships and modes of collaboration with key business partners.

  • Onboarding team members inside and outside of the design discipline

  • Facilitating HCD workshops (for either internal or visiting teams)

Craft + Content Management


  • Set the method for team design workflow, set of tools, file sharing, and best methods for file organization.

  • Pilot new tools and design methods within project work and practice.

  • Point of contact for software vetting and contracting.

  • Mentor team members on new design tools, workflows, and design best practices.

  • Set the tone and vision for the visual aesthetic and pattern vocabulary utilizing colors, typography, layout

  • Facilitate a culture of team critique to provide feedback on how to level up design work, supports designers to navigate complex UX, IA, Visual System decisions.

  • Troubleshooting any studio issues with the office admins (i.e., supplies, workplace solutions, issues, etc.)


Required Qualifications



  • Insightful risk-taker with creative confidence, an ability to sort signal from noise, and strength in understanding people and building influence

  • 5-8 years of relevant industry experience.

  • Bachelor's design degree or equivalent experience in a related field.

  • Demonstrated experience leading multiple cross-discipline teams (both technology and design)

  • Phenomenal communication, negotiation, and diplomacy skills

  • Passionate about driving change in the healthcare space


Additional Information



#Author





Scheduled Weekly Hours




40
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