Application Support Lead at The University of Chicago in Chicago, Illinois

Posted in Other 7 days ago.





Job Description:

Department



Booth IT: Service Management



About the Department



The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment. Chicago Booth is proud to claim: -an unmatched faculty. -degree and open enrollment programs offered on three continents. -a global body of nearly 50,000 accomplished alumni. - strong and growing corporate relationships that provide a wealth of lifelong career opportunities. As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.



Job Summary



The Application Support Lead at the University of Chicago, Booth School of Business is responsible for directing the day to day activities of the Application Support team. This Lead will be proactive and highly motivated to provide excellent customer service and lead a talented team of technology staff. The team responsibilities include application support, application configuration, and software release management. The Application Support Lead will direct, coach and mentor other team members, provide day to day support, define and enforce production control standards, and define and monitor processes for promoting applications to production, and as well as change and configuration management. The Application Support Lead should demonstrate a passion for research and education in their approach to support and problem solving.



Responsibilities



  • Provides direction, guidance, prioritization, coaching and mentoring to production support team members for their day to day work.

  • Provides daily support of multiple mission critical production systems, including the troubleshooting of production problems and determination of root cause of issues.

  • Reviews, analyzes and resolves data-related issues (schema, invalid data, incorrect format, etc.).

  • Works with application developers and end-users as necessary to diagnose system errors.

  • Tracks vendor software release schedules; coordinates testing and installation of new versions of software.

  • Supports end users as an application subject matter expert by responding to questions about application configuration, capabilities, and functionality.

  • Manages application and database roles and permissions.

  • Configures data feeds and automates system applications using task scheduler, programming, or scripting.

  • Maintains application and data environments for development, test, staging, and production.

  • Migrates applications from test environments to the production environment.

  • Responsible for securely accessing and maintaining confidential information in central and local systems.

  • Configures, installs, upgrades, and maintains server applications and hardware. Works to safeguard the integrity of computer software. Implements operating system enhancements to improve the reliability and performance of the system.

  • Tracks compliance and maintains documentation for hardware, software, and service inventories for management reports.

  • Performs other related work as needed.




Minimum Qualifications




Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:


Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

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Certifications:





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Preferred Qualifications




Education:



  • Bachelor's degree in computer science or a related field.




Experience:



  • Minimum five years of application development or administration experience.

  • Experience with Microsoft Windows or Linux environments.

  • Application development experience.

  • Microsoft Reporting Services experience.

  • Experience with web services, Microsoft IIS, and database administration.

  • Management, project management and/or team coaching experience.




Technical Skills or Knowledge:



  • Proficiency with Microsoft SQL Server and SQL language.

  • Knowledge of Microsoft Team Foundation Server.




Preferred Competencies



  • Excellent verbal and written communications skills.

  • Outstanding deductive and investigative skills to identify and diagnose complex, non-intuitive technical problems.

  • Work both independently and in a team environment.

  • Work on multiple projects simultaneously, adjust priorities when necessary, and consistently meet deadlines.




Application Documents



  • Resume/CV (required)

  • Cover Letter (required)



When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.



Job Family



Information Technology



Role Impact



Individual Contributor



FLSA Status



Exempt



Pay Frequency



Monthly



Scheduled
Weekly Hours



37.5



Benefits Eligible



Yes



COVID-19 Vaccination or Approved Medical or Religious Exemption Required



Yes



Drug Test Required



No



Health Screen Required



No



Motor Vehicle Record Inquiry Required



No



Posting Statement



Effective October 15, 2021, the University of Chicago requires COVID vaccination for all students, faculty, and staff members. Individuals may claim exemption from the vaccine requirement for medical or religious reasons.


The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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