Student Experience Specialist at Jackson College in Jackson, Michigan

Posted in Other 4 days ago.

Job Description:


Looking to Transform and Change Lives every day? Think about joining our Jackson College team and be a part of one of the elite League for Innovation Colleges. Located in the Midwest, with four beautiful seasons, miles of golf courses and beautiful lakes parks, trails, and active downtown. Jackson has an Amtrak stop, bus service, and we are an hour from an international airport. Our employees enjoy working on a beautiful campus complete with state-of-the art facilities, a fitness trail, disc golf, on site mental, dental, physical care, and childcare. We believe in serving our community and making a positive difference to the life and future of our region by making socially responsible decisions that have real, beneficial and measurable impacts on people and the world around us. We offer competitive wages, excellent benefits, along with wonderful employee incentives! While we offer many of the amenities of larger institutions, our students, and our Total Commitment to Student Success (TCS2), is our focus. We provide small class sizes, individual professional development opportunities and a family atmosphere. Apply now for the possibility of becoming part of this great institution.

Responsible for deploying a person-centered approach towards identifying the needs of our students and community. Empathize with students in order to uncover and understand any problems they may be facing. Research and define these problems. Brainstorm with committees and other departments to propose solutions to the problems that have been identified. Draft an executive summary to the Leadership Council for review of the proposed solution. Assist with the development and testing of the solution. Develop a strong working and collaborative relationship with a diverse population.

For highest consideration apply by December 3, 2021.Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Coordinate community focus groups to assess any potential unmet higher education needs.

  • Coordinate one on one interviews, surveys, and focus groups with current and former student populations that will help to identify unmet higher education needs.

  • Work with Affinity Group Liaisons to help identify the needs of student groups of diverse populations.

  • Prepare executive summaries of research findings to the Leadership Council.

  • Identify potential participant pools for qualitative research.

  • Draft communications towards participation in qualitative research.

  • Participate with the Survey Collaborative Committee and other departments across the institution to brainstorms solutions to identified needs.

  • Utilize a tracking system to identify the number of students that have participated in qualitative research, topics for research, and the dates of participation.

  • Aarticipate on committees and in other campus wide meetings as assigned.ssist Director of Institutional Research and Effectiveness with quality initiatives as assigned.

  • Adhere to the ethical standards and principles for protecting human research subjects as identified by the Office for Human Research Protections.

  • Participate on other committees and campus wide meetings as assigned.

  • Responsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission, and vision and being in agreement to be evaluated by same.
  • CONTACTS AND PURPOSE OF CONTACTSInternal: Regular contact and collaborative work with staff, faculty, and administration members. External: Frequent contact with students, prospective students, and general public. Regular contact with JC off campus staff and community partners. Minimum Qualifications

    Education and Experience
  • Associate's degree in relevant field

  • Two or more years of experience with focus groups.

  • Effective communication with individuals from a variety of culturally diverse backgrounds.

  • Preferred Bachelor's degree in relevant field

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Knowledge of (preferred):
  • Understanding of and ability to conduct own research independently

  • Understanding of guidelines for conducting a focus group

  • Presentation methods and techniques

  • Project planning, goal setting, and group dynamics

  • Experience coordinating focus groups.

  • Developing creative solutions to current issues.
  • Skills and Abilities to:Participate in successful research and effectiveness projects and deployments involving communication, scheduling, and implementation efforts Be customer service oriented, self-starter, and work under tight timelines with minimal supervisionWork independently and in teams while supporting a diverse population of usersWork with confidential records and electronic files related to the positionWork effectively with a wide range of constituencies in a diverse communityProvide excellent written, listening, questioning, and oral communicationProvide creative problem-solving skills and translate business needs Conduct well developed one-on-one interviews and facilitate group instruction

    Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
    Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the environment is usually moderate.
    "This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind of level of difficulty." Supplemental Information

    Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

    Jackson College supports the federal mandate requiring employers with more than 100 employees to be vaccinated or test weekly. Jackson College employees are required to submit proof of their vaccination status or provide weekly COVID -19 tests at their own expense. Employees working on Central Campus may schedule an appointment at the Health Clinic at a cost of $10.

    Please use your legal first and last names on your application. If you are hired, you will have the opportunity to identify and utilize your preferred name.The Jackson College Nepotism policy prohibits the hiring of direct relatives of current employees or members of the Board of Trustees including spouse, domestic partner, child, stepchild, parent, stepparent, aunt, uncle, niece/nephew, grandparent, grandchild. This policy applies to all full and part-time employees except for student workers, tutors, temporary employees and adjunct faculty.It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter, and if a degree is required an unofficial transcript must be attached to your application. Applications will be rejected if incomplete.

    When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your vita, transcripts, etc.. Instructions will also be found there.

    The College reserves the right to request proof of degree or certification at a later date if these documents are required as part of the qualifications for the position.

    Final candidates will be subject to a criminal background as part of the employment process.

    If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

    Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

    A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

    Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
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