Learning Design Manager at University of Colorado System Administration in Denver, Colorado

Posted in Other 16 days ago.

Job Description:


Department DescriptionThe Office of University Controller (OUC) provides leadership to the University of Colorado in financial recording, reporting, policy guidance, and communication. The OUC manages the university’s Financial System of record and its interfaces with purchasing, payables, human resources, the Cognos Reporting System, and other subsystems. The OUC works closely with campus controllers, state controller, and state auditor to ensure fiscal practices comply with external/internal rules and regulations and generally accepted accounting principles, and to prepare the external financial reports. The OUC communicates fiscal policies and procedures through its live/recorded learning events, blogs, website, and training videos and provides guidance to faculty, staff, and other individuals by way of 1:1 and group online/in-person training, as well as a comprehensive Continuing Professional Education Program. The OUC further creates explainer videos on behalf of other CU offices (Budget & Finance, Treasury, Internal Audit) to serve and educate state government entities and Colorado citizen interests. In addition, the OUC administers the CU-wide Innovation & Efficiency Awards employee recognition program.
Position Description:The Learning Design Manager defines, creates, and optimizes learning resources and learning opportunities on behalf of the University of Colorado (CU) Office of University Controller (OUC). This position directs the Finance Learning Designer and Finance Learning Developer professional staff, as well as occasional student workers.This position collaborates with key constituents and stakeholders including campus controllers, finance executives, financial service centers in initiatives on training and business process communication/change management. The position leads the OUC’s learning design and development program, including managing the effective performance of a professional team that supports CU’s academic campuses, system administration, and external constituents and stakeholders including state government officials, financial professionals, and citizens. In addition, this position designs and monitors feedback loops for collaboration and identification of CU-wide process improvement in the designated areas and directs the creation of a self-service knowledge base matrix that facilitates fiscal understanding and fiscally compliant activity. Expertise and responsibility for learning topics are wide-ranging and include finance, accounting, and financial reporting (systems, policies, and forms), fiscal roles and responsibilities, train-the-trainer/best practices in andragogy, and numerous fields of study covered by the OUC’s Continuing Professional Education Program.The Learning Design Manager reports to the Director of the OUC’s Financial Services & Solutions unit and is exempt from the State of Colorado Classified Staff system.
COVID-19The University of Colorado has a requirement for COVID-19 vaccinations and full completion of the attestation form within the first 30 days after hire date.  Information regarding this requirement, and exemptions can be found at https://www.cu.edu/vaccine-requirement
Duties & Responsibilities Duties and responsibilities of the position include, but are not limited to: 
Learning Strategy and Resources for CU Campus Customers

  • Collaborates with key constituents and stakeholders including campus controllers, finance executives, financial service centers in initiatives on training, communications, and related change leadership for the designated areas of responsibility: finance, accounting, and financial reporting (systems, policies, and forms), fiscal roles and responsibilities, and fields of study in OUC’s Continuing Professional Education Program.

  • Creates content on financial systems, fiscal roles and responsibilities, and related topics as part of CU executive management training programs and other campus-specific and CU-wide financial education programs.

  • Directs the development of online and in-person training, to be delivered by OUC/CU System staff.

  • In response to campus strategic initiatives, directs the development of training resources that further the missions of the campus controller/finance offices, to be delivered by the campuses.

  • In both of the above scenarios, designs learning opportunities to leverage in-person events, live/recorded webinars, self-paced courses, interactive online lessons, skill assessments, knowledge retention activities, and other interactive website resources – all with the goal of enhancing general fiscal compliance and individual employee professional development.

  • Works closely with the OUC’s Digital Design team to implement optimal training modalities and methods through the use of innovative technologies that emphasize participant engagement, understanding, and retention.

  • Serves as a subject matter expert and plays an active role in delivering classes on a variety of finance-related topics and fields of study in OUC’s Continuing Professional Education Program.

  • Manages the effective performance of a learning design and development team that provides additional CU-wide support through 1:1 assistance in the designated areas of responsibility, including creating and maintaining a user-directed self-service knowledge base.

  • Promotes continuous cross-campus improvement in learning design and delivery by coordinating and delivering best practices in andragogy and train-the-trainer experiences for campus controller/finance offices and other units.

Learning Analysis and Business Enhancement

  • Conducts needs assessment and needs analysis activities to create optimal learning opportunities.

  • Assesses customer experience and works with system/process owners to translate user challenges into business process improvements for the CU community.

  • Directs financial learning design projects by staff, including Skillsoft online courses in the campus portals and how-to procedural instructions on OUC website.

  • Directs financial learning development projects by staff, including reengineering paper finance forms into online systems offering data validation, approval workflows, and digital signatures.

  • Structures an online ticketing system for FSS to respond to user inquiries on financial systems, policies, forms, and other areas of responsibility.

  • Directs the development of a user-friendly self-service knowledge base addressing frequently asked finance-related questions and hot topics.

  • Prepares and interprets reports for executive leadership and CU System/campus subject matter experts, regarding contact trends and other data.

Human Resources Management and People Development

  • Leads recruitment, training, supervision, and evaluation of Finance Learning Designer and Finance Learning Developer professional staff positions in order to drive a positive and thriving work culture.

  • Assigns and reviews tasks.

  • Identifies opportunities for professional growth and recognition.

  • Manages OUC department-specific onboarding/offboarding activities, including assignment of specialized equipment, software, supplies, and, as appropriate, space.

Who we are and What we Offer
Who we are: System Administration, which also houses the Office of the President, is located in the uptown neighborhood of Denver with a few smaller offices located on the campuses. We are currently planning to launch a return to work/hybrid work structure early next year. This position is located in Denver and can be either hybrid (part work from home, part in-office) or fully in-office. Many of our departments support the educational and research missions of the four University of Colorado campuses, but System Administration is not considered a campus. We provide diverse opportunities for professional development, innovation, and collaboration with talented staff and faculty.  Learn more about CU System Administration.The University of Colorado has been proactive in response to the COVID-19 pandemic. You can visit our COVID-19 webpage for more information.
What we offer:
Salary: The salary range has been established at $90,000-$95,000.The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Benefits: The University of Colorado offers an excellent benefits package including:

  • Medical: Multiple plan options

  • Dental: Multiple plan options

  • Additional Insurance: Disability, Life, Vision and Wellness

  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay

  • Paid Time Off: Accruals over the year

    • Vacation Days: 22

    • Sick Days: 15

    • Holiday Days: 10

  • Tuition Benefit: System employees have the benefit on all campuses 

  • ECO Pass: RTD Bus and light rail service

  • Additional Perks & Programs: Click here to access a few more Perks and Programs

Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.Additional taxable fringe benefits may be available.More information on benefits programs, including eligibility, is available at www.cu.edu/employee-services/.
Knowledge, Skills and AbilitiesTo be successful in this position, candidates will need the following:

  • Ability to articulate goals, strategies, and direction

  • Ability to oversee projects from initiation to completion within time and budgetary constraints

  • Ability to influence and persuade others on particular courses of action

  • Ability to identify problems, questions and assumptions, establish significance, and understand logical connections between ideas

  • Ability to collaborate and work with others from different areas and backgrounds to reach a common goal  both in-person and remotely

  • Knowledge of customer service principles and best practices, customer needs assessments, and evaluating customer satisfaction

  • Ability to train and coach others, communicate effectively, manage conflict, reward good behavior, and establish and maintain accountability 

  • Strong oral, written, listening, comprehension, and interpersonal skills

  • Ability to facilitate interaction, communication, and teamwork between others

  • Ability to organize data, set and meet project goals, solve problems, manage deadlines, negotiate with others to reach a common objective, and make decisions 

  • Adult education skills, including the ability to captivate the attention of an audience (large or small, online or in-person) and to clearly convey complex or technical concepts 

  • Proficiency in Microsoft Office Suite, and the ability to research and implement new software/tools to advance mission goals and business processes

  • Ability to utilize change management strategies to obtain buy-in from stakeholders and aid in the acceptance of new technologies and processes

  • Ability to manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness

  • Ability to work independently in a highly dynamic, flexible, and fast-paced environment

  • Ability to establish and maintain partnerships with a variety of internal and external constituencies, including the ability to communicate effectively with individuals across executive and other levels of the organizational chart

  • Knowledge of accounting methodologies, principles, and best practices, and demonstrated ability to utilize enterprise-level financial and financial reporting systems


Minimum Requirements 
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications.  You must meet all minimum requirements listed at the time of application to be considered for this role.

  • Bachelor’s degree from an accredited institution of higher education or equivalent professional experience (professional experience may be substituted for the educational requirement on a year-for-year basis)

  • Five (5) years of professional experience working with financial systems or policies including two (2) years of professional accounting or finance experience

  • One (1) year of experience in a managerial, supervisory, or leadership role, which includes assigning and reviewing the work of others, providing guidance to internal and external team members, and assisting management with performance reviews (this requirement may be substituted by formal leadership training)

  • Occasional travel to the CU campuses required 

Preferred Qualifications

  • Bachelor’s or post-baccalaureate degree from an accredited institution of higher education in finance, accounting, education, instructional design, communications, business, public administration/related field

  • Seven (7) years of professional experience working with financial systems and including a professional finance/accounting role

  • Two (2) years of experience in a managerial, supervisory, or leadership role, as indicated above (one year of this requirement may be substituted by formal leadership training)

  • Experience with leading change management processes or process improvement

  • Experience with instructional design, including knowledge of training methodologies and tools, and experience with delivering online/in-person training programs

  • Experience with PeopleSoft or Cognos systems

  • Experience working in an institution of higher education or with government

Job Category: Finance and Accounting

Primary Location: Denver

Schedule: Full-time

Posting Date: Nov 19, 2021

Unposting Date: Ongoing
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