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Job Description SummaryThis position is responsible for analyzing, configuring, maintaining, and training for systems and applications within the Finance & Administration Division. Position partners with supported units to analyze business and user needs, document requirements, design and implement application features, and define best practice business processes. Position acts as a liaison between Information Systems and supported units, including Payroll.
Configures and administers supported applications to meet internal functional and campus requirements. Analyzes and documents business processes and needs, understands the scope of modifications, creates effective design specifications, and participates in the development and testing/evaluation of system design, integration and reporting efforts.
Manages the interfaces between applications to ensure that data is flowing efficiently and correctly between the systems. Performs data clean-up activities when data becomes out of sync.
Evaluates system impact as a result of available upgrades, including patches/fixes, and business change requests. Performs testing in collaboration with users, Information Systems, and third parties for supported application upgrades and any business process enhancements.
Leads the investigation and resolution of application issues encountered by users. Logs support incidents to software vendor and coordinates timely problem resolution with user and/or Information Systems staff as needed.
Develops user documentation and trains both internal and campus users on supported applications for both the initial rollout and new features and enhancements implemented during upgrades. Provides advanced end user system support and troubleshooting.
Develops, maintains and reviews application security access for departmental and campus users to ensure internal controls are maintained systematically and data is protected from unauthorized access.
Meets regularly with HRIS to ensure that a strong cross-functional relationship exists with this important partner.
Maintains all campus Chromebases and troubleshoots when necessary.
Participates in all appropriate governance groups, including the Workday Communities of Interest and Workday Initiative Team.
Performs other related functions and duties as required.
Bachelor's degree preferably in a business, accounting or computer science-related major and at least seven years of experience implementing and/or maintaining ERP systems and related applications or an equivalent combination of education and experience is required. Knowledge of project management methodology and practices. Experience working in a payroll, HRIS, finance or accounting function is preferred.
Knowledge, Skills, Abilities:
Knowledge of Workday Payroll, Time Tracking, HCM and Finance (including configuration knowledge, report development, calculated fields).
Knowledge of other payroll applications, including ADP and Windstar.
Knowledge of all relevant payroll, employment and income tax laws, regulations and operating guidelines, and the ability to keep current on payroll processing, compliance and reporting requirements.
Knowledge of reporting applications (preferably Workday, PowerBI and Cognos).
Ability to manage the relationship and coordinate the work of external software vendors.
Ability to maintain the security and confidentiality of any proprietary or sensitive data in any medium regarding the university or its students, faculty, or staff.
Familiarity with higher education administration current best practices and leading edge technologies is strongly preferred
Knowledge of Microsoft Office (including Access and Visio) is required
Solid written and verbal communication skills are required; must have the interpersonal finesse to interact effectively within the organization and with external suppliers
Extreme organization skills, a detail orientation, and a proven ability to follow projects and issues through to completion are required
Ability to work in a team environment, both as a participant and project leader, is required
Must be comfortable in an environment that places high emphasis on continual improvement, teamwork, and excellent customer service.
Additional Job Description Time Type RequirementFull timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment. Wa ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.