Implementation Specialist at ADP in NORFOLK, Virginia

Posted in Other 16 days ago.





Job Description:

ADP is hiring an Implementation Specialist.



  • Are you ready to join a company offering career advancement opportunities throughout your career journey?

  • Are you looking for an inclusive environment with a culture of collaboration and belonging?


If so, this may be an opportunity for you. Read on and decide for yourself.


As an Implementation Specialist, imagine yourself as part of the "new client welcome committee"... but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. You make sure our products and services don't just deliver but exceed client expectations. And you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll feel you're making an impact and gain the knowledge and expertise to grow your career in the process.


A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos.


Ready to #MakeYourMark? Apply now!


To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos


WHAT YOU'LL DO: Responsibilities


What you can expect on a typical day:




  • Consult with Clients to Deliver a Comprehensive ADP Solution. You will partner with clients to understand their business and related needs. You will guide and drive clients towards the best solution for their needs.


  • Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.


  • Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.


  • Multi-Task & Communicate. Your ability to work on multiple time-sensitive follow-ups / projects at the same time is essential to succeeding in this role. You can clearly and concisely share essential information and you are comfortable and skilled in using Microsoft Office products.


TO SUCCEED IN THIS ROLE: Required Qualifications



  • You have at least three years of experience working in a client service/customer service environment, with at least one year of business consulting experience.

  • A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

  • Experience noted above OR

  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.


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