Amazing Charts Technical Support Representative at Caretracker, Inc in West Warwick, Rhode Island

Job Description:

Principal Duties and Responsibilities

• Monitors and answers incoming support calls, chats, and emails.


• Make outbound calls for waiting cases.


• Use remote login tools to assist clients with technical and product questions.


• Fixes issues when possible or escalates issues as needed.  


• Maintains up to date case documentation of work performed and information provided to clients.


• May use documentation to help resolve issues.


• Maintains client relationships.


• Creates and provides support documentation.     


• Helps rollout software upgrades.


• Stay abreast on the latest developments in software.


• Other duties as assigned.

Required

• A polite and professional customer-focused attitude.


• Excellent verbal and written communication skills.


• Ability to multi-task and properly prioritize assignments in order of issue severity.


• Basic understanding of Microsoft Windows functions and file structure.


• Familiarity with Microsoft Dynamics a plus.

What we offer

• A casual work environment/remote work options


• Full range of employee benefits


• Paid Vacation

About us

Amazing Charts was founded in 2001 by a practicing family physician familiar with the challenges clinicians encounter on a daily basis. Since then, Amazing Charts consistently ranks as a top EHR for ease of use and remains an affordable option for medical practices. In 2017, Harris Healthcare acquired Amazing Charts to be the centerpiece of its healthcare group, which is comprised of several ambulatory care solutions.

Salary: