Banquet Server (Wild Horse Pass) at Gila River Gaming Enterprises, Inc. in Chandler, Arizona

Posted in Management 10 days ago.

Type: Part-Time

Job Description:

Pay Range: $7.50 - $9.08 per hour plus tips

This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.


  • Promotes and provides excellent guest service experiences to both internal and external guests.

  • Answers menu or beverage questions posed by guests.

  • Maintains knowledge of the dining or beverage menu and any special items being offered.

  • Observes guests and anticipates needs and completes all steps of service as assigned.

  • Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.

  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.

  • Performs other special projects and duties as assigned

Skills/ Requirements

  • High School Diploma or equivalent preferred.

  • Experience working in a fast-paced banquet operation is preferred.

  • In-depth wine and alcohol knowledge preferred.

  • Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.

  • Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 

  • Must possess excellent guest service skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.

  • Strong interpersonal and communication skills

  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Food & Beverage Service

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