Banquet Server (Wild Horse Pass) at Gila River Gaming Enterprises, Inc. in Chandler, Arizona

Job Description:

Pay Range: $7.50 - $9.08 per hour plus tips

This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promotes and provides excellent guest service experiences to both internal and external guests.


• Answers menu or beverage questions posed by guests.


• Maintains knowledge of the dining or beverage menu and any special items being offered.


• Observes guests and anticipates needs and completes all steps of service as assigned.


• Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.


• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.


• Performs other special projects and duties as assigned

Skills/ Requirements

• High School Diploma or equivalent preferred.


• Experience working in a fast-paced banquet operation is preferred.


• In-depth wine and alcohol knowledge preferred.


• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.


• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 


• Must possess excellent guest service skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.


• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.


• Strong interpersonal and communication skills


• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

Food & Beverage Service