Resident Services Manager at YMCA of the Pikes Peak Region in Colorado Springs, Colorado

Job Description:

Applicants who apply and complete New Staff Orientation, will receive a $100 hiring incentive.

The YMCA of the Pikes Peak Region is actively seeking a qualified, high-energy Resident Services Manager. Are you ready to learn and create excitement about our programs and community, build relationships with prospective, new and existing residents, and show off our amazing Y culture?

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development; healthy living and social responsibility. The Resident Services Manager (RSM) for Banning Lewis Ranch (BLR) at the YMCA of the Pikes Peak Region will be responsible for managing the Ranch House front desk area including but not limited to organizing files, overseeing the calendar of events, streamlining front desk operations, supply inventory and modeling excellent customer service to part-time staff. The RSM will become knowledgeable in all aspects of community operations and will be the first point of contact for residents with questions or concerns. The RSM will assist the Program and Operations Director in creating marketing materials for all community events and happenings through email and social media outlets. The RSM will have the ability to resolve community conflicts and concerns in a friendly manner. The RSM will oversee the front desk schedule and ensure all shifts are covered during Ranch House operating hours. The RSM will report to the Program and Operations Director.

SHIFT REQUIREMENTS:
Full time - to work 40 hours a week. Times may vary Monday - Sunday

RESIDENT SERVICES MANAGER REQUIREMENTS:

Minimum age 21
Minimum 2 years of experience working in a front desk, office setting, or customer service role specifically in a high volume establishment.
Must be available to cover evening and weekend shifts when needed
Excellent verbal and written communication skills
Excellent organizational and problem solving skills
Must work well independently and as part of a team
The proven ability to establish and maintain favorable relationships required

RESIDENT SERVICES MANAGER RESPONSIBILITIES:

Maintain an efficient, streamlined work area for all part-time Membership Service Representatives (MSR)
Oversee calendar of events and new resident appointments
Excellent customer service; answer BLR resident questions and concerns in a timely manner,
Role model proper customer service to MSRs
Report all inquiries and incidents to the proper channels
Knowledge and understanding of BLR community operations; streets, villages, contractors, land developers, builders, Metro District, postal service, etc.
Assist in hiring and training new MSRs
Keep BLR-YMCA social media pages current
Create content for digital flyers
Promote YMCA programs and events
Inventory of Ranch House supplies
Work cooperatively with all YMCA departments, community contractors, The Retreat and Metro District employees
Communicate with Program and Operations Director daily

FULL-TIME EMPLOYEE BENEFITS

Free Family Membership
Program discounts:

50% off - Personal Training, Private Swim Lessons, Resident Camp
100% off - Before & After School Care, Day Camp, Swim Lessons, Sports, Enrichment and Ignite/Small Group training

Generous retirement benefits - 12% after eligibility is met
Employee Assistance Program
Paid Vacation, Sick and Personal Days
Medical, Dental & Vision Insurance
Disability Benefits
Life Insurance

CHILD ABUSE PREVENTION:
Support the YMCA of the Pikes Peak Region's commitment to child abuse prevention by:

Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
Reporting any suspicious behavior and violation of policy and procedures to your supervisor
Completing all child abuse prevention training as required

The YMCA has zero tolerance for abuse. We will report all suspected and/or allegations of abuse to the state and federal law.

OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The YMCA of the Pikes Peak Region is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The YMCA of the Pikes Peak Region is a Drug and Alcohol Free work environment
Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.