The OnePeak Way | Grow Gracefully through changing lives rather than simply seeing patients
Mission | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.
Vision | A healthcare system which believes in, accepts and values all evidence-informed practices and identifies the relationships between health, mind, body and spirit
Values | "TRIBE"
Teamwork. Collaborating to create a meaningful OnePeak experience
Respect. Listening without judgement and communicating with positive intent
Informed. Communicating, educating, and owning essential information
Balance. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
Excellence. Boldly expecting the best and being empowered to deliver
General: As a member of the OnePeak team, your goal will be to keep our patients as happy and healthy as possible! This role will require you to perform a variety of tasks including, but not limited to, the duties listed below. In this position you will work collaboratively with all internal and external staff to support patient care, exhibit flexibility, and a can-do attitude. We are a wellness-oriented office so education is VERY important! This means all staff must take time to learn about our approach to wellness and how it impacts our patients' lives, so they can speak confidently and passionately when talking to patients about OnePeak!
The Provider Recruitment and Relations Coordinator serves as the essential resource between OnePeak Medical's Provider Group and the Administrative Team, driving the continued growth and development of the Provider Group.
Develop and maintain a strong and plentiful candidate pipeline through strategic sourcing, including networking, job board and social media utilization, trade shows, recruitment fairs and presentation to residency and fellowship programs.
Monitor and maintain the recruitment budget.
Coordinate the development of strategic provider recruitment plans.
Screen new and potential provider candidates.
Coordinate and conduct in-person and virtual interviews with candidates.
Shepherd each candidate through the recruitment process.
Coordinate and manage on site visits for potential candidates.
Visit OnePeak Clinics to manage understanding of the clinical requirements for recruitment purposes.
Conduct candidate professional reference checks.
Assist Human Resources and other administrative team members with contract preparation (including start date, onboarding details, patient care hours, contract type, wage, etc.) and negotiations with potential candidates.
Maintain outstanding communications and positive relationships with provider candidates.
Assist Human Resources and Billing departments with hiring documents, credentialing information, DEA, licensure, and training information.
Oversee classroom preparation and all logistics for Peak Bootcamp (online university modules, etc.)
Oversight of new provider onboarding activities and tasks using current project management software.
Determine and manage schedule for onboarding and training activities.
Coordination of provider 1:1 training at designated clinics.
Assist Practice Managers with oversight and management of schedules/patients for 1:1 training.
Ensure all preparation for training has been completed (lab reviews, paperwork, and any other necessary documentation/prep).
Provider Relations Management:
Follow up with administration during the first year after periodic check-ins with the new providers and survey feedback to confirm. needs and follow up items are being addressed/supported.
Manages provider contracts and/or changes to contracts.
Assist CPO with management and tracking of each provider's progress towards their annual plan document.
Assist Human Resources and CPO/Provider Management with time out tracking for providers.
Oversee Provider on call schedule with assistance from Billing and Scheduling Coordinator.
Manage multiple tasks, meet deadlines, and prioritize multiple projects that require detail orientation.
Other relevant duties as required.
Must be able to work independently and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Exceptional written and verbal communication with the ability to manage relationships across all levels of the organization
Assertive and responsive in communication and follow up
Successfully meet established targets and metrics while maintaining a full workload
Ability to demonstrate critical thinking and attention to detail
Ability to manage multiple projects at different points in a process
Interest and aptitude with process improvement work
Ability to work in an environment where change is consistent and often fast paced
Ability to use unbiased judgement and to manage and impart confidential information
Desire to own and continually improve essential information and processes
Must be tech-savvy and proficient in Microsoft Office and similar tools