Contact Center Representative- Part Time at Sound Credit Union in Tacoma, Washington

Posted in Admin - Clerical 4 days ago.

Type: Full-Time





Job Description:

**$1,500 Sign-On Bonus**

Sound Credit Union is currently hiring for a Part-Time Contact Center Representative. This role would be an ideal fit for someone with previous banking and/or contact center experience who excels in customer service. In this role, you will be assisting members via phone and email with various transactions, account maintenance, history inquires, troubleshooting, and providing guidance as to how our products and benefits can benefit our members. 

Duties:


  • Taking member calls and assisting with transactions such as transfers, loan payments, and cashier’s checks

  • Assist members with questions about credit union services and products

  • Print and mail forms to members

  • Accept and process loan applications

Our contact center takes member calls and assists in so many credit union facets. They have a high call volume providing the opportunity to learn a little bit about everything. You will also have access to a variety of systems and technology. We have a diverse and inclusive team that creates a fun work environment by having friendly competitions with each other! You will also be eligible for a wide range of incentives tied to certain products and services.

Requirements:


  • 2 years of customer service experience, preferably in a contact center environment

  • Financial institution experience is preferred 

  • High School Diploma or equivalent 

  • This position requires physical, in-person, face-to-face interaction.

  • Employer sponsorship to secure or maintain employment authorization not available. 

Days/Hours: Mon-Fri 8:00am-6:00pm and Saturdays 9:00am – 1:00pm (rotating)

Benefits:


  • Full Medical, dental, vision, and disability for the employee - paid by Sound!

  • 3 weeks PTO

  • Employee bonus program

  • 401K w/ 4% match - Plus discretionary profit share of up to 5% of annual salary! 

  • Paid Federal holidays

  • Gym/lifestyle reimbursement

  • Tuition Assistance

  • ORCA pass

  • True work/life balance

Pay: $17.02 - $21.27/hr - Depending on Experience & **$1,500 Sign-On Bonus**

About Sound Credit Union: Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 29 full-service branches located throughout the Puget Sound region.

Sound’s purpose is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. At Sound, we pride ourselves on making connections with our members, employees and community. Here at Sound, Diversity, Equity, and Inclusion are core to who we are and how we operate every day. Together, we strive to be champions for inclusion as we continue to build a culture that encourages, supports, and celebrates the diverse perspectives of our employees, members, and the communities we serve. Our employees are dependable, genuine, inclusive and resourceful. Besides competitive pay, we offer career growth and we hold a benefits package that’s consistent with our purpose, personalities, and values. Everyday our team is living out the credit union philosophy of “people helping people”. We’d love to share more about why Sound is somewhere you want to be, apply now and visit our website at: www.soundcu.com.

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.





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