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Business Analyst at Sound Credit Union in Tacoma, Washington

Posted in General Business 12 days ago.

Type: Full-Time

Job Description:

**$1,500 Sign-On Bonus**

Sound Credit Union is currently seeking a Business Analyst to add to our Project Management team. The primary responsibilities of a Business Analyst (BA) is to review, analyze, design, and support implementation of enterprise-wide projects, processes, and program changes that support organizational goals and follow project management best practices. Business Analysts will participate in and at times lead cross-functional project teams through successful implementation of new systems and system changes from project inception to close. 



  • Collaborate with internal teams to understand, define, and document end-user and business requirements for new and existing processes, systems and solution

  • translate business requirements into technology project specifications and use the established requirements and use cases to drive requests for information and requests for proposals and product design and selection.

  • Support the delivery of solutions that meet project objectives and business requirements as defined by stakeholders and users.

  • Develop and leading testing for projects and follow Sound’s testing methodology.

  • Manage vendor evaluation, vendor selection and 3rd parties; responsible for vendor due diligence as related to projects. Create and adhere to project budget.

  • Document as-is processes and help design to-be processes as part of the initial analysis when scoping out projects.  Optimize and transform business processes and enterprise-wide programs.

  • Lead internal teams through process review; develop and document a holistic view of programs and processes with global process maps for the current state and desired state; create lean procedures and processes that work well for end users, product owners and product managers.

  • Identify and define the purpose and scope of new projects. Develop Objectives and Key Results (OKR’s) to understand, define and measure the success criteria of the new or modified change. 

  • Identify and assess impacts to personnel, systems, or processes and address these throughout the project. Identify risks to projects and plan mitigations.

  • Develop flexible implementation plans to allow for prototyping and incremental improvements.

  • Work with escalation resources including vendors to resolve issues or bugs that arise during implementation and user acceptance testing. Create test scripts and guide users through User Acceptance Testing for any new systems or modifications being implemented.

  • Facilitate communication amongst project teams and effectively communicate with all stakeholders. 

  • Provide mentorship and cross-functional training to support staff as new products and systems become operationalized. Help transition new systems to System Administrators or Business System Analysts.

  • Communicate changes to all levels of the organization; as changes are completed, lead the transition of ownership and ongoing support from project team to product/process managers.

  • Partner with Training and Development staff and other key stakeholders to develop and provide Develop and deliver training to staff in conjunction with the Human Resources department on new systems and enhancements to existing systems.

Our Enterprise Project Management Office team is close knit, positive, and supportive. In this role you will collaborate with many areas of the organization to discover impacts, define scope, gather requirements determine objectives and success criteria, and help select solutions that fulfill business and technology requirements.


  • Three or more years of experience in a Business Analyst or Data Analyst role required. 

  • Financial institution/services experience a plus. 

  • Business Analyst Certification (CBAP or CCBA) is a plus. 

  • High School diploma or equivalent.

  • Bachelor’s Degree in Business, Organizational Management, Information Technology or related field preferred.

  • This position requires physical, in-person, face-to-face interaction.

  • Employer sponsorship to secure or maintain employment authorization not available. 


Days/Hours: Monday - Friday, occasional weekends as needed. 


  • Full medical, dental, vision, pharmacy, and disability for the employee - paid by Sound!

  • 3 weeks PTO

  • Employee bonus program

  • 401K w/ 4% match

  • Paid Federal holidays

  • Gym/lifestyle reimbursement

  • Tuition Assistance

  • True work/life balance

Pay: $66,000 - $82,500 Annual Salary Depending Upon Experience & $1,500 Sign-On Bonus!! 


About Sound Credit Union: Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 29 full-service branches located throughout the Puget Sound region.

Sound’s purpose is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. At Sound, we pride ourselves on making connections with our members, employees and community. Here at Sound, Diversity, Equity, and Inclusion are core to who we are and how we operate every day. Together, we strive to be champions for inclusion as we continue to build a culture that encourages, supports, and celebrates the diverse perspectives of our employees, members, and the communities we serve. Our employees are dependable, genuine, inclusive and resourceful. Besides competitive pay, we offer career growth and we hold a benefits package that’s consistent with our purpose, personalities, and values. Everyday our team is living out the credit union philosophy of “people helping people”. We’d love to share more about why Sound is somewhere you want to be, apply now and visit our website at:

Sound Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity or expression, or any other protected status.

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