Liability Claims Supervisor at Erie Insurance in Knoxville, Tennessee

Posted in General Business 15 days ago.

Type: Full-Time

Job Description:

Division or Field Office:

Knoxville Claims Office
Department of Position: Claims Department
Work from:
Knoxville Branch Office

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Supervises, trains and monitors the activities of assigned liability claims adjusters and other claims personnel.

  • Theselected candidate will work from the Knoxville Branch Office. The hirng manager may consider candidates to work remote in Tennessee.
  • Hours are Monday-Friday, 9:00am - 5:30pm

Duties and Responsibilities

Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline and oversees Employee development as required.

Reviews liability adjuster claims on a regular basis in accordance with company policy. Checks for coverage, ensuring timely investigation, reserves and resolution of claims while maintaining fair and adequate settlement amounts. Acts as a resource for answering claims questions and inquiries. Provides additional services as required. Takes action as necessary.

Reviews claim correspondence and provides counsel on further action.

Resolves coverage or unusual questions within designated authority. Conducts related research as necessary.

Receives and directs processing of legal papers served upon Policyholders involving claims action. Also directs activities of liability adjusters and outside legal counsel as required.

Maintains and applies a working knowledge of liability adjuster's files. Maintains knowledge of statutory laws.

Makes recommendations to and participates with claims manager in developing and evaluating claims procedures.

Assists in preparation for trial procedures. Attends pre-trial functions and trials as necessary.

Assists claims manager and may act on his/her behalf as necessary.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

The first five duties lister are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.


Collaborates (Leader)

Self-development (Leader)

Customer Focus (Leader)

Instills Trust (Leader)

Persuades (Leader)

Decision Quality (Leader)

Drives vision and purpose (Leader)

Cultivates Innovation (Leader)

Nimble Learning (Leader)

Develops Talent (Leader)

Plans and Aligns (Leader)

Ensures Accountability (Leader)


Minimum Required Education EquivalentsBachelor's degree in business or related field and two years liability claims experience, or experience as a Claims Supervisor, required ; or Associate's degree in business or related field and four years liability claims experience, or experience as a Claims Supervisor; or High school diploma and six years liability claims adjusting experience, or experience as a Claims Supervisor required. Strong knowledge of statutory laws required. Completion of Associate in Claims (AIC) designation preferred. The position requires the incumbent to provide support for property claims during periods of heavy volume.Appropriate license as required by state.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Rarely

Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely

Nearest Major Market: Knoxville

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