Digital Experience Strategist at The Judge Group Inc. in Boston, Massachusetts

Posted in Other 6 days ago.





Job Description:

Location: REMOTE

Description: Our client is currently seeking a Digital Experience Strategist. See below for some information on the role. Please send your most updated resume to egrimes@judge.com to be considered!



Description:

The Digital Experience Strategist leads transformations and experience improvement development for digital member mobile app that will drive the future vision of the company's core businesses.



In this role you will:

• Be the voice of the member as they navigate digital member mobile app (iOS and Android).
• Act as a subject matter expert to create digital experiences that help members understand their benefits and manage their health and wellness journey on the mobile app platform.
• Understand industry trends and member expectations using data, analytics, user testing, and research. Translate these findings into opportunity moments that help members with benefits and coverage, claims, network, medications, and care.
• Define gaps in current digital experience, express member needs, and articulate solutions to improve the member's digital journey on the member mobile app.
• Connect member needs with business value propositions and development feasibility.
• Simplify complex problems and issues in an easy-to-understand manner.
• Understand technical matters outside personal area of expertise, and synthesize for broad discussions.
• Identify new features and functionality that delight users and drive member and business value.
• Drive innovation for future improvements resulting in increased member engagement.
• Ensure connections between execution conversations and product roadmap are being made so that any development needed to get a campaign up and running is put on the roadmap.



Required Qualifications:

• Bachelor's degree
• 8 or more years of Digital Strategy and Transformation in Consumer Experience on mobile applications
• 8 or more years of project leadership experience
• Experience leading large teams/programs
• Creativity and brand design knowledge/experience
• Working knowledge of all Microsoft programs
• Detail oriented with excellent organizational and project management skills
• Demonstrated ability to make independent judgments
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences



Preferred Qualifications:

• Program and/or Project Management experience
• Member/Consumer Experience design experience
• Healthcare industry experience


Contact: egrimes@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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