Customer Service Advocate - Work from home, AZ - Accredo at Cigna in Tempe, Arizona

Job Description:

Have you heard? Express Scripts is now part of Cigna. Together, we've got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.

Transform healthcare and contribute to our industry-leading organization as a Patient Care Advocate .

Our Patient Care Advocates are dedicated team members who excel at customer service, helping us elevate our patient care to new heights. In this crucial role, you are on the front lines with patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Here's a little more on how you'll make a difference:

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  Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively.
  
  


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  Help us keep track of our patient interactions . While on calls, u se your expert listening sk ills to get to the heart of a patient's question quickly and document all interactions in real-time.
  
  


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  Ensure patients are equipped with the best advice . Identify and empathetically address patient concerns and, if necessary, escalate appropriately.
  
  

What You Should Have :

• High School Diploma / GED required
  
  

• 1 year of relevant experience
  
  


• General PC k nowledge including Microsoft Office
  
  


• Excellent communication skills (verbal and written)
  
  


• Please also complete the assessment questions as a part of the application process
  
  

What you'll love about working here :

• Fun, friendly, and unique culture - Bring your whole self to work every day!
  
  

• Choice of three unique medical plans
  
  


• Prescription Drug, Dental, Vision and Life Insurance
  
  


• Employ ee Contributions for HRA and HSA accounts
  
  


• 401K with Company Match
  
  


• Paid Time Off and Paid Holidays
  
  

• Tuition Assistance
  
  

About Accredo

Accredo is the Express Scripts Specialty Pharmacy. As a leading provider of specialty pharmacy services, Accredo improves care for patients through behavioral and clinical expertise. We offer a broad range of healthcare products and services for individuals with chronic health conditions, such as growth hormone deficiencies, hepatitis C, hemophilia, oncology, multiple sclerosis and rheumatoid arthritis. We also provide comprehensive patient management services, including clinical care management programs, counseling, education, outcomes measurement, social services and reimbursement services.

About Express Scripts

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

NOTE : We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.

Express Scripts is an equal opportunity employer/disability/veteran

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.