Manager, Customer Service at XPO Logistics, Inc. in Dublin, Ohio

Posted in General Business 11 days ago.

Type: Full-Time





Job Description:

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

As the Customer Service Manager, you will engage with key stakeholders in the area to foster strong business relationships, ensure smooth processes and manage related systems. Your years of experience will be utilized maximizing and maintaining clear and frequent communication on every level. If you're looking for a growth opportunity, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance and disability.

What you'll do on a typical day:


  • Monitoring execution of all process steps and taking necessary corrective actions

  • Communication with primary customers to obtain feedback and grow the business

  • Reviewing financial reports for root causes of variances and resolution

  • Training and Coaching Staff

  • Ensuring processes, procedures, documentation, and training is in place for new business

  • Participating in various continuous improvement activities beyond their team


What you need to succeed at XPO:

At a minimum, you'll need:


  • 4 years of experience in customer service

  • 2 years of experience in a warehousing or distribution center environment

  • Knowledge of warehouse and transportation operations

  • Experience with Microsoft Office


It'd be great if you also have:

  • Bachelor's degree in a related field

  • Availability to travel up to 25% of the time to various sites in the area

  • 2 years of supervisory/managerial experience

  • Experience with EDI and TMW software

  • Knowledge of transportation operations and driver management

  • Exceptional customer service skills

  • Knowledge of DOT and FMCSA regulations


Be part of something big.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.





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