End User Experience Analyst 1 at Interstate Battery System of America Inc in Dallas, Texas

Posted in Other 3 days ago.

Job Description:

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!
Job Summary

Under close supervision, the End User Experience Analyst I is responsible for providing second level support for the Interstate Batteries systems, services and productivity tools utilized by Interstate team members while maintaining exceptional end user experience.

Key Responsibilities

  • Maintains the day-to-day operations of workstation environment.

  • Manages all end user workstation (laptops, desktops) through its lifecycle from provisioning to decommissioning.

  • Handles and tracks all adds, moves, changes, incident resolution and operational process improvements, while maintaining exceptional end user experience.

  • Manages all second level voice/video and mobile solution needs for company owned assets.

  • Provides hands-on support for our technologies.

  • Effectively manages a ServiceNow work queue.

  • Provides hands-on technical support of various workstation, video, voice and mobile platforms to ensure fast resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements.

  • Exhibits excellent customer service skills daily.

  • Other related duties as assigned.


  • Associate's Degree in Information Technology, related field or equivalent work experience

  • A+ or other IT hardware focused certifications- a plus

  • Previous Helpdesk or desktop support experience - a plus

  • Exceptional written and oral communication skill

  • Exceptional interpersonal skills, with a focus on listening and questioning skills

  • Strong documentation skills

  • Basic PC knowledge needed

  • Ability to conduct research into a wide range of issues as required

  • Ability to absorb and retain information quickly

  • Ability to present ideas in user-friendly language to non-technical staff and end users

  • Keen attention to detail

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Exceptional customer service orientation

  • Experience working in a team-oriented, collaborative environment

  • Knowledge of ServiceNow a plus

Scope Data

  • Works with all IB team members and other IT departments.

  • Incident resolution

  • Active Directory operation

  • Workstation OS administration

  • Process documentation

  • ITSM procedural adherence

  • Remote computer troubleshooting

  • Mobile device administration

  • Asset Management

Work Environment

  • Ability to sustain posture in a seated position for prolonged periods of time.

  • Regularly required to use hands to grasp or handle, talk and hear, stand and walk.

  • Specific vision abilities include close vision, depth perception and ability to adjust focus.

  • Ability to occasionally lift and/or move 20+ lbs.

  • Prolonged use of personal computer & telephone.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

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