Shift Leader - Per Diem Cambridge Warming Center at Bay Cove Human Services, Inc. in Boston, Massachusetts

Posted in Other 15 days ago.

Job Description:

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

This position is primarily responsible for the smooth day to day functioning of the facility during their scheduled shift, enforcing the policies and procedures of the program, help maintain a safe environment for the shelter guests, and providing support in the framework of recovery from addiction to alcohol and/or other substances. This is a non-exempt position.

Supervisory Responsibilities: Support Staff

Essential Functions of Position:

  • Manage all assigned personnel for their dedicated shift, including delegation of shift responsibilities, providing evaluations, training new personnel, initiating disciplinary procedures as needed and support of the Shelter Manager in providing ongoing supervision to direct care personnel.

  • Respond appropriately and direct staff during emergency situations. Contact on-call Manager when necessary.

  • Provide care for shelter guests and maintain order by monitoring guest activities, providing crisis intervention and resolving conflicts.

  • Oversee all safety and security policies and procedures, including bed checks, building security, and fire safety during assigned shift.

  • Ensure the collection, maintenance, and monitoring of accurate guest daily logs, and other HMIS data.

  • Food preparation, planning, management, and service on a daily basis, as needed.

  • Attend staff meetings, shift change conferences as scheduled.

  • Other duties as assigned.

Decisions Made on Own

  • Enforcement of all program policies and procedures based on Shift Team Leader's designated authority.

  • Make immediate/necessary decisions relative to a guests' health and safety including crisis interventions, referrals, and restrictions.

  • Makes decisions as to when a situation needs to be brought to the attention of the Shelter Manager and/or Program Director

  • Make 911 emergency calls as necessary.

Decisions Requiring Approval

  • Any final determination on staff related issues (i.e. schedule, dismissal), including disciplinary, hiring, and terminations.

  • Any decision relating to development and/or modification of program policies and procedures.

Requirements for the position:

  • High School Diploma or GED

  • Knowledge of modality specific issues, such as substance use disorder or homelessness.

  • Minimum two years of direct care experience working with a homeless, mentally ill, and/or actively addicted population.

  • Minimum two years of continuous sobriety if in recovery.

  • Demonstrated ability to interact favorably with a variety of personalities in various situations.

  • Demonstrated knowledge/understanding of overall emergency shelter operations, including supervision of staff.

  • Must occupy a position of authority while at the same time being a role model for subordinate staff.

  • Good written and verbal communication skills.

  • Ability to follow and enforce the policies and procedures of the program.

Personal Characteristics:

  • Be able to work independently.

  • Ability to perform assigned duties while maintaining a perspective as to the place occupied in the rehabilitative community.

  • Able to accept supervision and be part of a team.

  • Ability to manage stress.

  • Ability to respond physically to the needs of the guests or other program issues throughout the facility.

Other Qualifications:


  • CPR/First Aid Certification

  • Must stay current with any modality required training, including but not limited to Crisis Intervention, Narcan administration, HIV/AIDS, Hep C, Harassment, etc.

  • A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Physical Requirements

  • The employee may regularly be required to sit, stand, use hands, talk, hear, reach with arms, walk, climb, balance, stoop, kneel, crouch, crawl or run.

  • The employee may regularly be required to move, by pushing, pulling or lifting up to 25 pounds.

  • The employee may be required to use kitchen equipment such as meat slicers and other kitchen appliances.

Work Environment

While performing the duties of this job the employee may be exposed to active substance use. You may be exposed to guests that bring traumatic personal histories and vulnerability.

Guests very regularly present with long histories of trauma and co-occurring physical and psychiatric disorders. Further, the nature of work in this field involves various uncertain, unpredictable and potentially dangerous situations. Occasionally the employee may encounter individuals who are actively abusing alcohol or other drugs; (s)he may be responsible for responding to emergencies as they arise including administering First Aid, CPR or Narcan or by contacting medical or law enforcement professionals to do so.
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