Patient Placement Coordinator - Evenings (Part-Time) at Houston Methodist in Conroe, Texas

Job Description:

JOB SUMMARY

At Houston Methodist, the Patient Placement Coordinator position is responsible for assisting with patient flow and appropriate patient placement according to diagnosis and service line. This position collaborates with Patient Access Services and all hospital departments in appropriate patient and census management. The Patient Placement Coordinator also serves as a liaison to physicians, patients, families and staff as appropriate. This position may also assist with insurance verification, registration and other duties of a similar nature that relate to effective and efficient patient throughput.

Requirements:

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%

1. Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. (EF)


2. Collaborates with hospital departments in census management. (EF)


3. Communicates with other departments (clinical and non-clinical) to facilitate patient placement process and ensure all patient placement needs are met. Collaborates with Operations Administrators as needed to resolve patient placement issues. (EF)

SERVICE - 30%

1. Gathers information on patients waiting for admission from various portals, develops a plan for all admissions and transfers where appropriate and assigns patients. Identifies patient placement issues and takes appropriate steps to resolve. (EF)


2. Continually monitors bed availability to ensure bed status is updated, taking appropriate steps to resolve any issues. Monitors and facilitates unit discharge activity as projected. (EF)


3. Completes daily reports pertaining to census demand, bed capacity and house operations. Maintains morgue census and assists with autopsy consents when necessary. (EF)


4. Provides additional support to the department to bolster efficient and effective patient throughput and the patient experience. (EF)

QUALITY/SAFETY - 25%

1. Enters and updates patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness. (EF)


2. Organizes and leads work efforts during shift to assure smooth operations and communicates pertinent hand-off information. (EF)


3. Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient and service areas regarding action taken and outcome. (EF)


4. Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and Health Insurance Portability and Accountability Act (HIPAA) regulations. (EF)

FINANCE - 10%

1. Accurately records information when performing functions such as registration and insurance verification/coordination to ensure financial objectives are met. (EF)


2. Organizes time effectively, minimizing incidental overtime and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. (EF)

GROWTH/INNOVATION - 10%

1. Displays initiative to improve job functions; offers suggestions to streamline process for efficient patient flow and other quality or service matters. (EF)


2. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o Three years of experience in a healthcare environment, to include experience in registration, scheduling, insurance verification, and/or business office

o Experience with patient placement preferred

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Proficient understanding of medical terminology and diagnosis/procedural codes

o Proficient computer skills and ability to learn and navigate multiple software programs

o Excellent customer service and professional communication skills

o Ability to handle detail work accurately and rapidly

o Critical thinking and independent decision making skills

o Ability to analyze and solve problems

o Ability to remain calm in stressful situations with patience and understanding

o Ability to work independently and as a part of the healthcare team

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs No

Business professional Yes

Other (dept approved) Yes

On-Call* No

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**

May require travel within No

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Company Profile:

Houston Methodist The Woodlands Hospital, a master planned campus with a 400 bed hospital - initially opening 187 beds - will ensure that we continue to deliver our special brand of health care to those who call The Woodlands home. As the eighth hospital in the Houston Methodist system, Houston Methodist The Woodlands Hospital is a full service hospital building upon our rich history of clinical excellence in the Texas Medical Center.

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