Repair Operations Agent at Best Buy in pineville, North Carolina

Job Description:

The Repair Operations Agent has a deep understanding of repairs, parts management, and scheduling for customer appointments and employee labor. This role encourages innovation and uses ideas from employees to grow the business. They drive performance by creating and sustaining positive customer and employee experiences. They deliver differentiated experiences through all Best Buy touchpoints to create brand love. The Repair Operations Technician contributes to a culture where employees and customers feel empowered, valued, safe, and included. They also ensure each employee feels connected to and understands the company mission, vision, values and strategy.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve. We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.

Key Responsibilities

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.


• Supports repair orders and transfers of products between services and retail.


• Executes operational tasks and ensures overall standard operating procedure compliance.


• Makes sound financial decisions about waste, exceptions, and disposal as it relates to impacting local profit and loss.


• Oversees weekly cycle counts and parts inventory.


• Participates in labor support, allocation, and optimization and assists with customer appointment scheduling.


• Orders supplies, tools and merchandise as needed.


• Receive devices and prepares them for shipping to the intake location.


• Completes open-box product condition assessments.


• Orders parts to drive profitable margin on store inventory.

• 6 months of customer service experience


• Able to stand and sit for long periods of time


• Able to work in a fast-paced environment

• Previous logistics and/or inventory management experience