Local Support Partner at University of Virginia in Charlottesville, Virginia

Job Description:

Job location: Charlottesville, VA

Employment Type: Full-time
Posted data: 2021-11-23
Req: R0030862
The University of Virginia's Department of Student Health is seeking a Local Support Partner. Local Support Partner employees provide consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. The Local Support Partner answers user questions concerning computer hardware and software. They provide support for desktop, mobile computing, and client/server technology. Software includes Microsoft operating systems and Microsoft Office plus several University specific or Student Health specific programs. The Local Support Partner provides training to users on use of hardware and software and performs annual and as-needed hardware inventories.

The Local Support Partner's responsibilities include:

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  Providing technical support to the university community to resolve first and second tier common desktop software, hardware and communications issues in an efficient and timely manner. Accurately document request history. Triage and route advanced second and third tier requests to the appropriate technical personnel.

  
  


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  Providing timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

  
  


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  Performing system upgrades and new system deployments when needed.

  
  


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  Providing basic application and system training for users.

  
  


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  Assisting in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation.

  
  


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  Following proper procedures related to secure computing, account maintenance and purchasing.

  
  


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  Maintaining accurate documentation to support these efforts.

  
  


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  In addition to the above job responsibilities, other duties may be assigned.

  
  

MINIMUM REQUIREMENTS


Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
Experience: At least one year of relevant experience.

The successful candidate will pass both a background check and a drug screen. PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search "Find Jobs", and search for 'Local Service Partner.' Complete an application online and attach a cover letter, resume, and contact information for three references (name, email address, telephone number, address). PROCESS FOR EXTERNAL UVA APPLICANTS: Please visit UVA job board https://uva.wd1.myworkdayjobs.com/UVAJobs, search for R0030862, complete the application and attach a cover letter, resume, and contact information for three references (name, email address, telephone number, address). Please note that multiple documents can be uploaded in the "Resume" box. Applications that do not contain all of the required documents will not receive full consideration. Preference will be given to applications received by December 15, 2021. For information regarding the position or the application process, please contact Michele Jarman at emj2us@virginia.edu.

PHYSICAL DEMANDS


This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement

Due to the scope of President Biden's Executive Order 14042 issued in early September, all University employees, including remote employees, must receive their final vaccination dose by January 4, 2022, unless they have a University-approved religious or medical exemption. The University has updated policy SEC-045 to reflect these new requirements.  

If hired by the Academic Division, excluding School of Medicine, School of Nursing, UVA Physicians Group, and the Health Systems Library, you will be required to provide proof of vaccination or be willing to be vaccinated by January 4, 2022. Academic employees may apply for a University-approved medical or religious exemption.
 

Note: Some medical and safety-sensitive positions require vaccination and are not eligible for an exemption. For more information on how vaccination requirements will apply to you, please visit the UVA New Hire Vaccination Requirements webpage.

The University of Virginia, i
ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

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