Act as a liaison with all regional offices and product specialists to coordinate and expedite product for shipment from all Dole Fresh Vegetables facilities.
Required Skills
MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION
Communicate with internal and external customers via phone and email
Document and report issues
Schedule customer pickup appointments
Review orders for product availability and appropriate age
Answer heavy inbound calls
Problem solve and to make sound decisions
Assist or cover dispatch related duties, including but not limited to checking in/checking out drivers, running orders, launching recorders, communicate with foreman and supervisors on order issues
Other duties as assigned
Required Experience
JOB SPECIFIC COMPETENCIES (Knowledge, Skill And Experience Requirements)
2 to 3 years minimum experience in distribution, transportation or customer service. Experience in produce industry strongly preferred
Strong problem-solving skills with the ability to handle unexpected situations
Strong verbal and written communication skills with the ability to convey messages clearly and professionally
Strong ability to multitask, manage time and meet deadlines while working independently in a fast-paced environment
Strong ability to work as part of a team or with an overall knowledge of supply chain workflow
Solid documentation skills with the ability to accurately document order adjustments and communicate adjustments on a daily basis
Ability to understand and apply information received from a variety of resources
Accurate typing skills with a minimum of 45 words per minute.
Ability to maintain satisfactory attendance
Ability to accept and follow supervisor directions
INTERNAL & EXTERNAL RELATIONS
Internal: Raw Materials, Transportation, Cooler Operations, Sales and Customer Service
External: Vendors, transportation companies
EDUCATION AND CERTIFICATION
High school diploma or equivalent, AA preferred
EMPLOYEE MANAGEMENT
N/A
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit for long periods of time; use hands to handle or feel objects, tools, or controls; talk or hear. The employee must occasionally lift (including overhead) and/or up to 15 lbs.
Ability to stand, walk, bend, stoop, reach, climb stairs and use hands to handle or feel objects, tools, or controls. May involve repetitive motions
Must have the ability to, on occasion, work in a wet, loud environment and wear required PPE.
WORK HOUR REQUIREMENTS
Must be able to work overtime, rotating shifts, evenings, weekends and holidays as assigned.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.